Whisperings Mac OS App FAQ

•	What Apple devices can the Whisperings Mac OS App run on?
MacBook Air, MacBook Pro, Mac mini, and iMac.  If you can see the app in the App Store then it is compatible with your Mac.
•	I killed the main application window and now I can’t stop the app.
Just click on the Whisperings status bar item or the Whisperings app icon in the docking station to make the window reappear.
•	How do I turn on or turn off PureStream?
When you start the app click the "Account" menu item at the left of the screen to access the “Account” view.  Below the “PureStream” label is a switch to turn PureStream on or off.  NOTE:  You must have a valid username and password in order to turn on and use PureStream.  Finally, you must return to the "Now Playing" view and restart the stream in order for the new settings to take effect.
•	What is the "Wish List"?
If you like the current song and wish to remember it for later then click on the "Check Mark" icon on the "Now Playing" view to save information about the current song in your "Wish List".  To access your "Wish List" just click the menu item labeled "Wish" and a list of songs will appear.  Right-click any row and you will be presented with three options:  1) Open iTunes to purchase the song, 2) Visit the artist's website or 3) Delete the item.  You can also Left-Click and hold to “drag” an item to a different location in the list.  
•	What is the "Favorites" feature?
If you like the current song and you want to hear it more often or if you like the artist and wish to hear more songs from that artist then click the "Plus" icon on the "Now Playing" view.  You will be asked if you want to add the song or artist.  After you select your preference you can view and modify your favorites by clicking the "Favorites" menu item.  In the "Favorites" view you will see a list of the songs and artists that you have added.  Right-click any row and you will be presented with three options:  1) Open iTunes to purchase the song, 2) Visit the artist's website using the built-in browser or 3) remove the item from the list.  Any favorites that are added or removed will be synchronized to any device that offers this feature.  
•	What is the difference between the "Wish List" and "Favorites"?
The "Wish List" is for free stream and PureStream customers.  Items in this list are saved only to the device the list was created on.  The "Favorites" feature is for PureStream customers only.  Any song or artist in the "Favorites" is synchronized across all devices and applications that offer this feature. 
•	Please explain the items in the "Audio" view
You can access the "Audio" view by clicking the "Audio" menu item.  This view allows listeners to modify settings in the app that affect how the app works. 
NOTE: After you make a change to any setting then click the "Now Playing" menu item for the changes to take effect.   If the music is already playing then it should restart.  If the music was not playing then please click the play button to start the music.
 The following is a breakdown:
•	If you are experiencing breaks or jitter or connection errors in the music then you can slide the button in the "Audio Buffer" to the right to cause the app to buffer more music before playing.  Please use this feature carefully and only slide the button a little at a time.  
•	If the Audio Buffer is not helping to smooth out the music then listeners have the option to turn off the "High Quality" streams and configure the app to use the streams that have a lower bitrate.  If you have PureStream turned on and are experiencing jitter or connection errors then turn off the "PureStream High Quality".  If you have PureStream turned off and are experiencing jitter or connection errors then turn off the "Free Stream High Quality".  
•	Listeners can turn PureStream on and off by clicking the switch located below the "PureStream" label.
•	How does “AirPlay” work?
If there is an “AirPlay” device on your WiFi then the “AirPlay” icon will appear to the right of the volume bar in the “Now Playing” view.  If you click this icon a list of “AirPlay” devices will appear.  Select an item in this list and the app will send the music to that device.  Note:  If your Apple TV is configured correctly it should appear in the device list when you select the “AirPlay” icon.  How to configure your Apple TV for “AirPlay” is beyond the scope of this FAQ.  Please refer to the Apple TV users guide or visit www.apple.com.
•	How do the sleep and wake timers work?
To access the timers just click the "Sleep" or “Wake” menu items.  After picking your preference you will be able to program the app to sleep or wake in the number of hours and minutes from when you start the timer.  When the timers are running you will see them counting down on the "Now Playing" view.
•	How do I change the status bar?
The “status bar” is the bar that appears at the top of your Mac.  You can access the settings for the status bar by clicking on the “Status Bar” item in the menu.   On the “Status Bar” view you can turn the status bar on or off and also change what is displayed on the status bar such as the album image, artist name and/or song title.  You can also click on the status bar information to make the main application view appear or hide.