|
|
If you need help with your Whisperings PureStream account, please visit the PureStream help page.
Otherwise, continue reading...
Whisperings:
Common Problems...
Here
are a some reasons you might have difficulty listening
to the broadcast on our free stream...
Station
Unavailable / Broadcast
Full Message
The
Sound Skips While Listening
Maximum
Capacity Message
"8502"
or Other Numeric Messages
Player
Installation Issues
URL
for Wireless/Network Music Players
Ports
for Listening
Problems
with Firefox Browser
"Undefined"
Window Messages
Slow
Loading Player Window
Playlist
Not Updating
Now
Playing Link Doesn't Display
Stop
the Clicking Sound
Other
Problems
Is
Our Broadcast Full?
Due
to the expense of bandwidth, there are only so many simultaneous
free listeners we can have on Whisperings at any one time. Right
now, that's 4800 listeners. Once
we hit that maximum, you'll receive a message stating that the
station is unavailable.
However,
there is a way you can STILL LISTEN even
if the broadcast is full. Follow
this link
for information on how you can get unlimited
access
AND support this station.
Are
You Connected to the Internet via Modem?
In
order to ensure the highest quality piano sound,
we broadcast Whisperings at a higher bit
rate than many other Internet radio broadcasts do.
As a result, Whisperings requires a FAST
DSL, cable modem or network connection. Our apologies to listeners still connecting via
modem.
"8502"
or Other Numeric Messages
Just
close the player and try launching it again. Or try the free Windows Media Player or MP3 stream option.
Player
Installation Issues
If
you're having difficulties getting the player installed
correctly on your browser, or if the install process seems
to work OK, but you continue getting the message
that it's NOT installed when you click on the play
link, the problem may be related to your privacy settings
in Internet Explorer. Go to Tools/Options and click
on the Privacy tab. Make sure your slider is set
to Medium. If you're still having issues,
go to the Security tab on this same menu, and click
on the Default Level button. Finally,
if you're still having issues with the install,
the problem most likely lies outside of Internet
Explorer and with security settings you may have
set in a firewall program, or with Norton Internet
Security. See below for settings required for Norton programs.
Or just try using the free Windows Media Player or MP3 stream option.
URL
for Wireless/Network MP3 Players
Want
to listen to our free stream through a wireless player, such as the
Roku Soundbridge Network Music Player? The URL you need
is: http://www.live365.com/play/pianoradio/listen.pls
. An alternative URL
you can try is http://pianosolo.streamguys.net/live.m3u
(for MP3) or http://www.solopianoradio.com/free/pianosolo64wma.asx
for Windows Media Player.
What
Ports Does Whisperings Use?
For
PureStream for iTunes, we use Port 3120
For PureSteam
for Windows Media Player, Port 80
For the 56k
free stream, we use Port 21388
For the 64k free
stream, we use Port 8133
Problems
with Firefox Browser
Some
folks are having problems listening with the Firefox
web browser. Here's something to try to resolve
that:
1.
Go to http://www.Live365.com with Firefox and go to
the "My
Account" link and then click the "Listen Settings" tab. Under "MP3 Player"
select the radio button next to "MP3 Player" (Winamp,
MusicMatch, whatever you use) then click "Save Settings".
2. Launch Whisperings: Solo Piano Radio
from our home page.
3. If Firefox doesn't know what to do with a "PLS" file download, it
will prompt you for an action. Select "Open With" and select your
audio software in the dropdown. Also check the box labeled "Do this
automatically for files like this" and Click OK.
4. If Firefox tries to do anything else (like Save the PLS file),
make these changes in your Firefox settings: Select
Firefox->Tools->Options->Downloads menu. Select the PLS file in the File
Types list and click "Remove" and OK. Then repeat #2 & 3 above.
Are
You Seeing "Undefined" Messages or Incomplete
Window Loading?
The
appearance of numerous instances of the word "undefined"
in the player window (as well as other odd behavior
such as incomplete or continuous loading) is normally
caused by Norton Internet Security or Norton Personal
Firewall. To allow unrestricted access, follow the
steps below to exempt Live365's server from Ad Blocking:
For
2004 products
1. Open Norton Internet Security
or Norton Personal Firewall.
2. Click Ad Blocking
> Configure > Advanced > Add Site.
3.
Type www.Live365.com and then click OK.
4. Select
the newly created www.Live365.com entry. In the
right pane, on the Ad Blocking tab, click Add.
5.
Select Permit.
6. Type a single / into the dialog
box, and the Click OK.
7. Click OK to close
any open windows.
8. If you're logged into Live365.com,
log out,then delete all temporary internet files
from Internet Explorer (Tools->Internet Options->Delete
Files)
9. Restart the computer.
For
2003 products
1. Open Norton Internet Security
or Norton Personal Firewall.
2. Click Options.
3. On the Web Contents tab, click Add Site.
4. Type www.Live365.com and then click OK.
5.
Select the newly created www.Live365.com entry.
In the right pane, on the Ad Blocking tab, click
Add.
6. Select Permit.
7. Type a single
/ into the dialog box, and the Click OK.
8.
Click OK to close any open windows.
9. Make sure
you're not logged into Live365.com, then then delete
all temporary internet files from Internet Explorer
(Tools->Internet Options->Delete Files)
10.
Restart the computer.
If
you are still having difficulties with the player,
the
problem may be related to your privacy settings
in Internet Explorer. Go to Tools/Options and click
on the Privacy tab. Make sure your slider is set
to Medium. If you're still having issues,
go to the Security tab on this same menu, and click
on the Default Level button.
If none
of that works, try clicking the "Now Playing"
link at the top of the player window and see if
the display returns as it should.
Playlist
Not Updating?
Right-click
on the playlist window choose the "Refresh"
option. The playlist window shound refresh with
the current playlist.
Now
Playing Link
Doesn't Display
If
you want to see what's playing and for some reason
the Now Playing link isn't working for you, you
can also view the current song plus the previous
two at http://www.live365.com/stations/pianoradio
How
to I Stop the Clicking Sound?
You
may hear a clicking sound every time the launched
player refreshes. This is, unfortunately, a side
effect of a Windows Explorer navigation "event."
There is a setting on your computer that you can disable to solve that.
1.
Go into your Windows Control Panel
2. Select
"Sounds and
Audio Devices"
3. Click the Sounds tab
4. Under the Program
Events list, look for Windows Explorer.
5. Highlight the "Start
Navigation" option and then where it says "Sounds"
set it to "None."
Now click on
OK several times to close the control panel. The occasional
clicking sound should now be gone.
Any
Other Problems...
Contact
David
Nevue
via
email.
Back
Home
|
