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Whisperings PureStream:
Common Questions and Answers...


Looking for Help Tuning in With Your Device?

Jump directly to the device portion of this FAQ, which covers how to set up PureStream with dozens of devices.

Receiving a "Media Decoding Error" with Google Chrome?

Find out why and how to work around it.

The Top Eleven Questions Asked...

These questions cover about 95% of all support inquiries to us about Whisperings PureStream.

  1. I have lost/forgotten my login info... read answer here
  2. I just signed up, but haven't received my login information... read answer here
  3. It won't accept my username/password... read answer here
  4. I still hear the ads/commercials/talking... read answer here
  5. How do I log into PureStream and/or get the Advanced Player with the Skip, Favorites and Song Delete features? read answer here
  6. How can I set PureStream up with my device and/or app? read answer here This question is in reference to Soundbridge/Squeezebox/Sonos/iPhone/iPad/Android and other devices we support.
  7. The Stream is buffering, stopping, skipping, disconnecting... read answer here
  8. I try to connect but nothing happens. I don't get a login prompt or I get an ERROR UNDEFINED or MEDIA SOURCE ERROR message... read answer here
  9. How do I update my credit card information? read answer here
  10. How do I cancel my account? read answer here
  11. How do I change my password? read answer here

Don't see your question here? Those are just the top ten. We have more! Check these.

Question: Help, I Can't Remember Username and/or Password!

First, note that both your USERNAME and PASSWORD are case sensitive. That means you need to match the case (upper/lower case) when you type them in. Typically, your PureStream USERNAME is the email address you signed up with. Your PASSWORD is whatever you set up when you first signed up. If you can't remember your PASSWORD, go to this form, enter your USERNAME in the field provided (usually, that's your email address), then submit. Once you do that, a secure link to reset your password will be emailed to you, so check your inbox for the Password Reset email. If you don't receive an email... check your spam folder. If you still don't see the email, add the email address support@solopianoradio.com to your email client's contact list, which should effectively whitelist our automated messages... then try again. If you still aren't receiving the password reset email, send an email support at support@solopianoradio.com and they'll be glad to help. Note that if you've been successfully logging in for awhile and suddenly you can't, it may be that your Whisperings subscription has expired. If you try logging in via our web site player on our home page, the player should give you a message specificially telling you if your account has expired or whether or not the password is incorrect.

Question: I Just Signed Up, but Haven't Received My Login Information...

If you signed up via PayPal, your login information was immediately sent to you in a "Welcome" email via an automated process. If you haven't received that "Welcome" email, check your spam folder to see if it got caught by one your spam filters (Hotmail is especially bad about doing this). If you still don't see the email, add the email address support@solopianoradio.com to your email client's contact list, which should effectively whitelist our automated messages... then email us support@solopianoradio.com and we'll try resending that to you. If you have an alternate email address we can try sending the "Welcome" email to, be sure to include that, as well as your phone number in case our emails aren't getting through to you.

If you signed up using a credit card, your login information will be emailed to you as soon as your account is set up. Please allow up to 24 hours for that (although it's usually just two or three hours during work hours), as we have to set up your account manually and we could be eating, sleeping, at church, with the family (we aren't in front of our computer 24/7!). If, after 24 hours, you haven't received your login information, check your spam folder to see if it got caught by one your spam filters (Hotmail is especially bad about doing this). If you still don't see the email, add the email address support@solopianoradio.com to your email client's contact list, which should effectively whitelist our automated messages... then email us support@solopianoradio.com and we'll try resending that to you. If you have an alternate email address we can try sending the "Welcome" email to, be sure to include that, as well as your phone number in case our emails aren't getting through to you.

Question: It Won't Accept my Username/Password...

If your login information isn't being accepted, it generally means one of four things...

  1. You're not entering your login information correctly. Your username is (in most cases) the email address you signed up with. Your password will vary, depending on how you signed up. If you are unsure of your what your username/password is, use this form to reset your password.
  2. You're not matching upper/lower case on your username/password. Your username and password are CaSE SeNSiTiVE. If you don't match the upper/lower case on the username/password sent to you, the system won't accept it.
  3. Your account is already being used. You can only be logged in once... so if you can't log in, it's possible someone else is using your account already or perhaps you already have it running somewhere.
  4. You're subscription has expired or was canceled. You should receive a notification a week prior to your account expiring to let you know your term is up. If you're unsure, you can email support@solopianoradio.com.
  5. Your account isn't setup yet. If you just signed up using a credit card, we have to manually set up your account. In most cases, that will happen within a few hours (during business hours, 8am-4pm PST.) If you place your order after business hours or on the weekend, please allow extra time. If you don't receive your login info within 24 hours, email support@solopianoradio.com and they'll get that to you. Thank you for your patience.

If you still have trouble logging in, just email support@solopianoradio.com and they'll be glad to help.

Question: I Signed Up for Whisperings PureStream, but I Still Hear the Ads/Commercials/Talking!

If you are hearing the commercials, that means you're still tuning into the free stream, not Whisperings PureStream. You need to login into your Whisperings PureStream account to get our commercial free stream. See the answer to How to Login to Whisperings PureStream (next question below).

Question: How Do I Log Into Whispering PureStream? How Do I Get the Advanced Player Features?

The easiest way to log into PureStream is to do so from our web site at www.solopianoradio.com . Right in the middle of the page, you'll see our player launch buttons. Click on the blue "Login to PureStream" button and the player will start up. You'll see the username and password fields just to the right of the player. Enter your login information there, and then once you do, click the LOGIN button for the commercial-free music.

To get the advanced player, so that you can skip songs, mark favorites and delete songs from your playlist that you do not like, be sure you have the "Customize" box (right under the username/password fields) checked before you log in. That box should be checked by default, but if it's not, go ahead and check that to see advanced features. Once you log in, all the major features are under the Tools menu in the player.

If you prefer, you can also log in directly from iTunes, Windows Media Player or other players. You'll find instructions for doing that at https://www.solopianoradio.com/purestream/login.htm#itunes

Question: How Can I Set Up PureStream with My Device and/or App?

First, the most common devices that listeners want to tune in with are the iPhone, iPad, iPod Touch or the Android. You don't need anything special to tune in from these devices. You can tune into PureStream by simply by launching the player from our web site home page. Our player will automatically detect you are on a device and redirect you to tune in via our HTML based mobile device player. If you would like more features than the mobile player offers, an app for Whisperings is available. This app is made, sold and supported by a third party, a company called Emphatek. They do charge for it, but we do recommend it, especially if you woud like access to the more advanced features. Here's more info on the Whisperings app:

Details about the Whisperings iPhone, iPod Touch, iPad app
Details about the Whisperings Android app

Beyond the iPhone/Android devices, the most common device people ask for help connecting with is the Sonos device. For that, check out...

How to Set up Whisperings PureStream with Sonos

Beyond those, Whisperings PureStream will work with most devices we've encountered. However, to send your username and password to most devices, you need to set up your device to access Whisperings PureStream via a Custom Stream URL. Details on that Below.

Here's an alphabetical list of the devices we know PureStream works with. Most of these work with our Custom Stream URL, but note that two popular devices, the Bose SoundTouch and Amazon Echo, do not support this feature. Alternative tune in options for those devices are shown below:

Again, this is a list of the devices that we know PureStream works with. Most of these work with our Custom Stream URL.

The Custom Stream URL

Whisperings PureStream will work with most devices and music players we've encountered. However, to send your PureStream username and password to our server, you'll need to enter a special streaming URL that has your login information embedded in it. That way, your login information is sent to our authentication server via the URL, rather than your manually having to type it in.

That URL will look like this:
http://live.str3am.com:3120/secure2?username=USERNAME&password=PASSWORD

If your USERNAME is an email address, change the @ sign in the USERNAME parameter to %40 instead. So if your PureStream username is "myemail@address.com", and your password is "Abc123456", then your Custom Stream URL would look like this:

http://live.str3am.com:3120/secure2?username=myemail%40address.com&password=Abc123456

All on one line, no spaces, and always match the case of the username and password that was provided to you when you signed up.

Once you have your Custom Stream URL figured out, you can add it to your device, providing your device supports the ability to add a custom stream link. If you'd like to test your link first to make sure you have it formatted correctly, open the URL up in your web browser (either Google Chrome, Firefox or Safari - IE doesn't support this) just like you would a web site. If the link is formatted correctly, the stream should start up in your browser. If you try to open it and nothing happens or if you are prompted for a login, then something isn't quite formatted correctly in your URL.

Here's a list of the devices we know support opening up a custom stream URL. Note that you can also open that URL up directly in your favorite music player, such as iTunes, and it should play.

One other note about security: you might notice that the Custom Stream URL is not an encyrpted, https secure link. Many devices do *not* yet support https links as a stream link, so we have not listed it above as in most cases, you'll need to use an http link, not https. Because of this, we recommend that your password is a unique password that you ONLY use for PureStream, as with http your login information is sent in the clear. That being said, there is a secure version of the Custom Stream URL if you want to try it. That would be formatted like this:
https://live.streamguys1.com/secure2?username=USERNAME&password=PASSWORD

Again, you are welcome to try this, but we have found that many devices will not open up the secure https URL.

If you have any difficulty with this, feel free to email support@solopianoradio.com .

The Custom Windows Media Stream URL

The Windows Media Stream URL is being phased out for most devices. The newer Custom Stream URL above is replacing it. Use that instead.

How Do I Set Up Whisperings PureStream with the Roku Soundbridge?

Note these instructions are for the OLD Roku Soundbridge. If you have a modern Roku device, you can add the Whisperings Roku Channel to your listings.

You'll need the Custom Stream URL to use Whisperings PureStream with the Roku unit. Read about that here.

Once you have the Custom Stream URL...

  1. You need to first obtain the IP address of your Soundbridge unit. To find this, go to the Soundbridge main menu, then select System Configuration > Show WiFi Status (or Show Wired Ethernet Status, depending on your setup.) On this screen, you should see the Soundbridge IP address... it will looks something like this: 192.168.1.100.
  2. Enter this IP Address in your web browser URL address space and go to that address to bring up your Soundbridge configuration pages in your browser.
  3. Select the Internet Radio presets link at the top of the SoundBridge configuration page.
  4. Now paste the Custom Stream URL into the address space, replacing a preset station.
  5. Change the "Name" to Whisperings PureStream.
  6. When you are finished, test the URL by pressing the "play" button
  7. If it works, scroll to the bottom of the page and click "update presets."

Instructions for this are noted on page 31 of the Roku Instruction Manual (Model 1001), under "Web Page Control."

How Do I Set Up Whisperings PureStream with Logitech SqueezeBox Products?

You'll need a Custom Stream URL to use Whisperings PureStream with the Squeezebox unit, assuming you're using the newer Logitech Squeezebox. There are many variations of Logitech's devices:

Logitech Squeezebox, Squeezebox Touch, Logitech Media Server Setup:

  1. Go to http://www.mysqueezebox.com/index/Home and login (or create an account).
  2. Click on the Favorites menu
  3. On the page that comes up, you'll be prompted to Add a URL to your favorites listings. First, enter "Whisperings PureStream" as your title, then enter your Custom Stream URL provided to you.
  4. Click the Add button.
  5. You may need to shut down/unplug and then plug in and re-power up your unit before you'll see your updated favorites in the Squeezebox.
  6. That should do it. If you check your "Favorites" menu on the home menu of your Squeezebox, you should see Whisperings PureStream listed there.

Logitech Squeezebox Duet:

  1. Open up the Squeezebox server, then click on the Advanced tab.
  2. To go the "Web Remote Box", "Tune in URL Section".
  3. Enter your Custom Stream URL.
  4. Save that.
  5. That will show up in your Squeezebox Receiver and should now on your Squeezebox network.
  6. You may need to shut down/unplug and then plug in and re-power up your unit before you'll see your updated favorites in the Squeezebox.

Slimdevices Squeezebox:

With the Slimdevice version of Squeezebox, you'll need to use our Custom Stream URL. Once you have that...

  1. On SlimServer, go to 'radio tune-in' within SlimServer's web interface.
  2. Type in your Custom Stream URL.
  3. Once you've done this, you can save that stream as a playlist to be recalled later.

That Custom Stream URL works with the Squeezebox Boom.

UE Smart Radio:

By default, you cannot add a Custom Stream URL to the Smart Radio. When Logitech released the "simplified" Smart Radio, they removed this functionality which was present in the old Squeezebox systems. In order to tune into Whisperings PureStream from a device, you need this functionilty, so it's not possible to connect to our commercial-free stream out of the box. The good news is, after receiving complaints about this from customers, Logitech provided a way to revert the UE software back to the Squeezebox software. So you need to decide if you want to do this reversion process, basically turning your Smart Radio into a Squeezebox.

Here is information on that "transition" on Logitech's site: http://www.uesmartradio.com/public/migration

Make sure you view the "Reasons NOT to transition" listed there so you can make an informed choice. You cannot "undo" or "go back" if you change your mind. Note also that if you revert the software, you'll have to reenter all your favorites, presets and so on... none of that is retained.

IMPORTANT: We cannot help you with the reversion process or trying to undo it. You make this change to your Smart Radio at your own risk.

If you DO decide to make the transition... here is what you do, based on the limited information we have on this process...

  1. In order to tune into your PureStream Account with the Smart Radio, you'll need to use our Custom Stream URL. Create that first. Once you have that...
  2. On your Smart Radio, from the Home menu, scroll down to "Settings" and Enter
  3. In the Settings menu, scroll down to "Advanced"
  4. In "Advanced" menu, scroll down ro "Software Update"...press Continue
  5. After 5 seconds, return to the Home menu, and look for the "Software Update" in the menu. Proceed with the update
  6. Once the update is complete, choose your Wifi connection again.
  7. Then on your UE Smart Radio, go into your radio's Settings menu, then Advanced. At the bottom, select "Switch to Squeezebox"
  8. Once completed, your UE Smart radio will now have the ability to add URLs via Mysqueezebox.com
  9. Go to http://mysqueezebox.com and log into your existing account or create a new one.
  10. Go to your Favorites List, and add the Custom Stream URL you created to access your PureStream account.
  11. Save that Favorite with a unique name that you will be able to distinguish from the "free" version of Whisperings that shows up on your station list. So... save that as "Whisperings PureStream" or another unique name that is obviously your custom URL setup.
  12. Make sure you have the username/password of your MySqueezebox.com account entered in your radio so that the radio can synchronize to your MySqueezebox account to pick up your favorites. Once the favorite as been added, you will likely need to re-synchronize your Smart Radio before you'll see the new Favorite display on your unit. To force your unit to sync, shut down and unplug it, wait 10-15 seconds, then plug it back in and power it up again.
How Do I Set Up Whisperings PureStream with Sonos?

First, you'll need to create a Custom Stream URL to use Whisperings PureStream with the Sonos unit.

That URL will look like this:
http://live.str3am.com:3120/secure2?username=USERNAME&password=PASSWORD .

If your USERNAME is an email address, change the @ sign in the USERNAME parameter to %40 instead. So if your PureStream username is "myemail@address.com", and your password is "Abc123456", then your Custom Stream URL would look like this:

http://live.str3am.com:3120/secure2?username=myemail%40address.com&password=Abc123456

Always match the case of the username and password that was provided to you when you signed up. Once you have your Custom Windows Media Stream URL figured out you can use the Sonos Controller software for Mac or PC to add a radio station that does not appear on the radio guide. To do this...

  1. Open the Sonos Controller Software. If you don't have that installed yet, you can download that from the Sonos web site Note you MUST use the desktop Controller software to add a link to Whisperings PureStream. You cannot add it from the mobile Sonos app.
  2. From the Manage Menu (upper left hand corner), select Add Radio Station.
  3. Type in the Custom Stream URL you created above.
  4. Enter "Whisperings PureStream" in the Station Name field and click OK.
  5. Whisperings will then appear as a new station in your My Radio Stations list.
  6. With that done, to access Whisperings PureStream from the Sonos Music System, navigate to the "Radio by TuneIn > My Radio Stations" menu and you should see "Whisperings PureStream" listed there.
  7. To access Whisperings PureStream from the Sonos App, start the app and go to "Radio", choose "My Radio Stations." You should see "Whisperings PureStream" listed there. Select it and you can add it to your favorites.

Instructions for this can also be found on the Sonos web site.

You should be able to launch the broadcast at that point.

If you have any difficulty with this, feel free to email support@solopianoradio.com .

How Do I Set Up PureStream to Work with the Android?

Simply launch our web site player from our home page to tune into PureStream. Alternatively, a Whisperings app for Android is available that is made and sold by a third party. Read about the Whisperings Android app here.

How Do I Set Up PureStream with Apple TV?

It is not possible to tune into PureStream DIRECTLY from within Apple TV. Instead, you need to send the stream to your Apple TV from either your iPhone/iPad or from your Mac desktop using a process called "mirroring." First, let's start with streaming from your device...

How to Send PureStream audio from your iPhone/iPad to your Apple TV

  1. First, make sure Airplay is Turned ON on in the Settings Menu on your Apple TV. Here's How.
  2. Then, make sure your device and your Apple TV are connected to the same network.
  3. Once you've verified #1 and #2, start up the Whisperings App (or other preferred app) on your iPhone/iPad. Start playing the stream on your device.
  4. While streaming, double-click on the home button and it will reveal the multitasking bar. Swipe right not once, but twice. Here you should find the AirPlay menu. Click on the circular icon with the up arrow that appears to the right. From there you can select Apple TV. If all goes well, the music will start playing through your television.

More details (including diagrams) here.

How to Play the Stream from your Mac Laptop/Desktop iPhone/iPad to Apple TV

To send PureStream to your Apple TV from your laptop or desktop, you need to use a process called "mirroring." This will mirror your Mac screen to your Apple TV and play the audio through your TV (or connected stereo) speakers. The mirroring option is only available on Mac operating systems released in 2011 or later (OS Mountain Lion, Mavericks or later)

  1. First, make sure you can tune into PureStream from your Mac. There are many ways to do this, via iTunes, or via the player on our home page using your web browser. So be sure you are set up with tuning in from your Mac before you go further.
    Once tuned in, you'll need to mirror your desktop on to your Apple TV.
  2. Make sure your Mac supports AirPlay. Here are the system requirements.
  3. Make sure Airplay is Turned ON on in the Settings Menu on your Apple TV. Here's How.
  4. Make sure your Mac and your Apple TV are on the same network. If your Mac supports AirPlay Mirroring, an AirPlay Mirroring status icon appears in the Mac menu bar (at the top) when an Apple TV is on the same network as your Mac. See illustration here. Select your Apple TV from the Airplay status icon on the Mac's menu bar. Then choose This Mac or Apple TV depending upon how you want to match the desktop size of your Mac. Note: If your Mac supports mirroring, but you do not see the Airplay Status icon on the Mac's menu bar, go to your Mac System Preferences, Click on Displays and check the check box on the lower left corner that reads "Show Mirroring Options in the Menu Bar When Available."
    Here's a video that shows how to do this. There are lots of videos on YouTube that explain the process. Just search YouTube for "How to Mirror Your Mac to Apple TV" or anything like that and you'll find dozens of video tutorials.
  5. Start streaming Whisperings PureStream on your Mac. The music should now be playing on your selected speakers.

Earlier Mac Versions...

If you have an older Mac that does not support mirroring, you may still be able to send "sound" only from your Mac to your Apple TV. To do this...

  1. Go to Preferences/Sound on your Mac
  2. Under Output, Select Apple TV as your Sound Device
  3. Your Apple TV must be On. If it is, a prompt will appear on your Mac computer screen asking you for your AirPlay code for your Apple TV.
  4. Look at your TV Screen, and Apple TV should be displaying a 4 digit code. Enter that, and sound from your Mac will output to your TV.

If you find yourself getting continually prompted for a new code, you can do a restore on your Apple TV which will likely resolve that. See details on how do to this.

How Do I Set Up Whisperings PureStream to Work with My BlackBerry 9700?

This set up may work with varying versions of the Blackberry (not just the 9700), but the 9700 is the only unit we know for sure that this will work with. To try it out, you'll need our Custom Stream URL as well as the TuneIn Radio app for the Blackberry. If you have a different version of the BlackBerry than the 9700 and this works for you, please email support@solopianoradio.com and let us know.

Once you have those...

  1. Open TuneIn Radio Pro
  2. Go to “My Presets”
  3. Click the BlackBerry menu button and select “Add custom URL”.
  4. Go to “Stream URL” and enter your Custom Stream URL.
  5. Click on “Verify stream URL” link to test.
  6. Go to “Stream Name” and enter Whisperings PureStream to name the preset.
  7. Click on “Add to Presets” button.

The setup will be saved on the Presets.

How Do I Set Up Whisperings PureStream for use with Reciva?

The Reciva web site is pretty finicky about how you set up the stream. So follow these instructions exactly to get your stream set up and working. You'll need our Custom Stream URL to use Whisperings PureStream with Reciva. Read about how to create that here.

  1. Go to the Reciva web site at https://www.reciva.com and login to your account. If you don't have an account there already, create one, then log in.
  2. Once you log in, click on "Manage My Stuff" and you'll see a "My Streams" button. Click on that
  3. From here you can add a new stream. Click on the "New Stream" button on the upper right of the screen, enter "Whisperings PureStream" as the Stream Name on the form that pops up and then click OK. In about two seconds, you should see Whisperings PureStream appear on your list of streams in the main window.
  4. Next, you need to add the Stream address. Click on the Whisperings PureStream entry in the main window, and then to the right, under the Stream Name field, you'll see a field to enter a Stream URL. Enter your Custom Stream URL, then click on Save. Now your stream link is set up.
  5. To test that it's working, refresh the page. Once you do, to the right of Whisperings PureStream in the main window, you should see a little play button. Click on that button to test the link. If that plays, you're good to go.

Next, you need to register your Internet Radio device with Reciva. You do this at https://radios.reciva.com/ . You need to enter a code from your device. Just follow the directions at the web site.

Then go to your Radio, select "My Stuff," then "My Streams," and you should see Whisperings PureStream listed. Note: On most devices (such as Grace Wireless Radio), in order to see the streams you added, you need to unplug the power cord to your device, wait several minutes, then plug it in again. This forces the receiver to download your updated stations list. Another tip: If you make a mistake when you first enter your Custom Stream URL on Reciva and don't realize it until you get an error message when you try to connect with the Grace receiver, rather than editing the existing stream you set up, create a NEW stream with a different name so that you'll recognize it as the updated stream. Then resync again. Sometimes the Grace Receiver will not refresh an existing listing with the new URL if you just edit it. So by creating a totally different stream name with the correct URL, you can ensure your updated URL gets picked up.

How Do I Set Up Whisperings PureStream for use with Grace Wireless Radio?

Grace units access our subscription stream through the "Grace" portal of the Reciva web site at https://myradios.gracedigital.com/. The Reciva web site is pretty finicky about how you set up the stream. So follow these instructions exactly to get your stream set up and working. You'll need our Custom Stream URL to use your Whisperings PureStream account with Grace/Reciva. Read about how to create that URL here. You need to do that first.

Once you have your Custom Stream URL for Whisperings, the next thing you need to do is go to the Grace/Reciva web site at https://myradios.gracedigital.com/, register your radio and create an account. To do this, Go to the main menu of your radio. "Internet radio" will be on the top of the radio's main menu. Go to the bottom of this menu and choose "settings". On the next menu scroll the large knob to the right until you see 'register' between brackets { } then push the large select knob inwards. Your radio will create a registration code (key). Write this number down. If you radio does not provide a registration code (key) then your radio is not currently connected to your Wi-Fi network. Note: If you do not create your online account at myradios.gracedigital.com within 24 hours of requesting a registration code (key) on your radio you will have to go through the above registration code (key) step on your radio again. You only have to register your radio one time on the above account.

Once you have your code key...

  1. Open up the https://myradios.gracedigital.com/ web site from your browser. Enter the code (key) you obtained from your radio onto the web site and choose "submit" on the web site. (Note the web site will show the serial number of your radio after you choose submit, not your registration code key.) Go ahead and create your account on the Grace/Reciva web site.
  2. After your Grace/Reciva account is successfully created, click on "My Streams" and you should be prompted for the Station Name and URL of the station you want to add. (Note: If you don't see a "My Stream" link/button at first, look for "My Stuff" and it may be available under that menu)
  3. Enter "Whisperings PureStream" as the Stream Name.
  4. Next, you need to add the Stream URL as the address. Enter your Custom Stream URL you created for your account, then click on Save. Now your stream link is set up.
  5. In order to see the streams you just added, you need to unplug the power cord to your Grace unit, wait several minutes, then plug it back in again. This forces the receiver to download your updated stations list. After you do this, power up the Radio, choose the Internet Radio menu on the radio, and you should see Whisperings PureStream listed under the "Stations > My Stuff > My Streams" menu.

Note that all these instructions come direct from the Grace Wireless Radio IRA-500 Manual (page 26/27). Regardless of your unit model, the set up should be similar. If you have trouble, you can also refer to the generic Reciva web site set up above, which may have more detail that is not included in the Grace manual. Another tip: If you make a mistake when you first enter your Custom Stream URL on the Grace/Reciva web site and don't realize it until you get an error message when you try to connect with the Grace receiver, rather than editing the existing stream you set up, create a NEW stream with a different name so that you (and your unit) will recognize it as the updated stream. Then resync again. Sometimes the Grace Receiver will not refresh an existing listing with the new URL if you just edit it. So by creating a totally different stream name with the correct URL, you can ensure your updated URL gets picked up.

How Do I Set Up Whisperings PureStream to Work with Denon?

Denon Receivers use the vTuner portal to recieve streams. We have had very mixed results setting up PureStream with the vTuner service. For years, it functioned just fine with the Custom Stream URL required to tune into our broadcast... and then it didn't. We made several attempts to reach vTuner to inquire about the situation, but we received no response from them. Due to this, we stopped recommending or supporting any device that requires vTuner to tune in. That being said, a customer recently told us (April 2018) that their connection to vTuner was working just fine. So... perhaps vTuner has fixed the problem.

You will find the OLD set up information for this unit below... if you'd like to try it and see if it will work for you, you can. Good luck!

OLD SETUP INFO (No Longer Supported)

You'll need our Custom Stream URL to use Whisperings PureStream with your Denon unit. Creat that here..

There are two steps required to listen to Whispering PureStream through your Denon web radio equipped receiver.

Step One: Setup Radio Denon
  1. Log in to your account at www.radiodenon.com or create one if you don't have one yet.
  2. Find the option for "My Added Stations". The location on www.radiodenon.com for this option depends on how many favorites you already have saved.
  3. Once you click on the option, click "Go" to add a station you will be taken to a data entry page. You will be prompted to enter the information for the station you would like to add.
    Station Name: Whisperings PureStream
    Station URL: Enter your Custom Stream URL.
    Location: Eugene, OR
    Genre: Classical
    Type: WMV
  4. When you are done click "Go" again.
  5. You should now see Whisperings listed under the "My Added Stations" banner.
  6. Now that you have added the information to the radiodenon web site, you need to access that information through your receiver.
Step Two: Setup Your Receiver
  1. Turn on your Denon web radio equipped receiver. (If it's already on, shut it down, unplug it, then plug it in again to power it up again. This reboot process forces the unit to resync with your station list.
  2. Go to the Internet/Web radio source.
  3. Search under "Internet Radio/Added Stations" for Whisperings.
  4. You can save your Whisperings radio station to your "Favorites" or to a "Preset".
How Do I Set Up Whisperings PureStream to Work with Denon AVR-2313CI?

Denon Receivers use the vTuner portal to recieve streams. We have had very mixed results setting up PureStream with the vTuner service. For years, it functioned just fine with the Custom Stream URL required to tune into our broadcast... and then it didn't. We made several attempts to reach vTuner to inquire about the situation, but we received no response from them. Due to this, we stopped recommending or supporting any device that requires vTuner to tune in. That being said, a customer recently told us (April 2018) that their connection to vTuner was working just fine. So... perhaps vTuner has fixed the problem.

You will find the OLD set up information for this unit below... if you'd like to try it and see if it will work for you, you can. Good luck!

OLD SETUP INFO (No Longer Supported)

You'll need our Custom Stream URL to use Whisperings PureStream with your Denon unit. Creat that here..

There are two steps required to listen to Whispering PureStream through your Denon web radio equipped receiver.

Step One: Setup Radio Denon
  1. Log in to your account at www.radiodenon.com or create one if you don't have one yet.
    - You will need to type in the MAC Address of the Denon AVR-2313ci receiver (in the ID input box) to begin the process.
    - The MAC Address can be found by clicking “Setup” on the remote control, then select “Network”, and then select “Information”. The MAC address will appear on the screen.
    - Hit “GO” after typing in the MAC Address and follow the instruction to register a new account from Vtuner if you do not have one.
  2. Find the option for "My Added Stations". The location on www.radiodenon.com for this option depends on how many favorites you already have saved.
  3. Once you click on the option, click "Go" to add a station you will be taken to a data entry page. You will be prompted to enter the information for the station you would like to add.
    Station Name: Whisperings PureStream
    Station URL: Enter your Custom Stream URL.
    Location: Eugene, OR
    Genre: Classical
    Type: WMV
  4. When you are done click "Go" again.
  5. You should now see Whisperings listed under the "My Added Stations" banner.
  6. Now that you have added the information to the radiodenon web site, you need to access that information through your receiver.
Step Two: Setup Your Receiver
  1. Turn on your Denon web radio equipped receiver. (If it's already on, turn if off and power it up again. This reboot process forces the unit to resync with your station list.
  2. Go to "Network" and then select "radiodenon" using the remote control.
  3. Search for the station showing your MAC address. Select this option and the station "Whisperings" will appear. Select this and you are done.
  4. You can save your Whisperings radio station to one of the three "Favorite Station" buttons on your remote and you can go directly to Whisperings via a single push of this button the next time you turn on your receiver.
How Do I Set Up PureStream with the Onkyo Receiver?

Onkyo Receivers use the vTuner portal to recieve streams. We have had very mixed results setting up PureStream with the vTuner service. For years, it functioned just fine with the Custom Stream URL required to tune into our broadcast... and then it didn't. We made several attempts to reach vTuner to inquire about the situation, but we received no response from them. Due to this, we stopped recommending or supporting any device that requires vTuner to tune in. That being said, a customer recently told us (April 2018) that their connection to vTuner was working just fine. So... perhaps vTuner has fixed the problem.

You will find the OLD set up information for a variety of units below... if you'd like to try it and see if it will work for you, you can. Good luck!

OLD SETUP INFO (No Longer Supported)

The Onkyo unit is one of those you can set up using the vTuner portal if you wish (see below), but you can also bypass vTuner and tune in directly from the Onkyo unit.

Before anything else, you'll need to create a unique Custom Stream URL to access your PureStream account. If you haven't done that yet, do that first. You'll find details on how to do that here. Once you have that, follow these steps....

  1. Type your Onkyo IP Address into your browser. That will take you to your Onkyo Control Panel
  2. Find the Preset Internet Radio tab. Enter a new station name (call it Whisperings Purestream), then enter your Custom Stream URL.
  3. Save that, and now you can select Whisperings directly from your Onkyo unit.
How Do I Set Up PureStream with the vTuner Portal?

We have had very mixed results setting up PureStream with the vTuner service. For years, it functioned just fine with the Custom Stream URL required to tune into our broadcast... and then it didn't. We made several attempts to reach vTuner to inquire about the situation, but we received no response from them. Due to this, we stopped recommending or supporting any device that requires vTuner to tune in. That being said, a customer recently told us (April 2018) that their connection to vTuner was working just fine. So... perhaps vTuner has fixed the problem.

You will find the OLD set up information for a variety of units below... if you'd like to try it and see if it will work for you, you can. Good luck!

OLD SETUP INFO (No Longer Supported)

There are a number of Internet Radio units that connect to custom streams via a vTuner portal. Those include Onkyo receivers, Aluratek, Arcam, Denon, WorldRadio and some Yamaha receivers (those are the units we have confirmed functionality with)

Before anything else, you'll need our Custom Stream URL to use with the vTuner portal. If you don't yet have that, create that here.

Now each receiver has it's own portal. For example, the Onkyo TX-NR807 unit, you'll log into your account at onkyo.vtuner.com (use your unique ID of the unit to log in). For the Aluratek receivers, go to http://aluratek.vtuner.com. For Arcam, go to http://www.arcamradio.co.uk/setupapp/arc/asp/AuthLogin/SignIn.asp . For WorldRadio, go to http://www.radio789.com/setupapp/pb/asp/AuthLogin/SignIn.asp . For Yamaha, go to http://yradio.vtuner.com/setupapp/yamaha/asp/AuthLogin/SignIn.asp . Every receiver type has it's own "gateway" as it were. If you have a different unit, check your documentation to find your portal URL.

Once you have entered the ID# for your unit at the portal and logged in, here's what to do next...
  1. Find the "My added Stations" option.
  2. Enter a new station name (call it Whisperings Purestream), then enter your Custom Stream URL.
  3. Type a location name (whatever you want) and genre and then set the TYPE to: MP3.
  4. Click OK and log out
  5. Power down your receiver. Unplug it. Then plug it back in and restart it to sync up your changes.
  6. Start up the receiver, select "Whisperings PureStream" and off you go.
How Do I Set Up PureStream with the Frontier Silicon Radio Portal?

There are a several Internet Radio receivers that connect to custom streams via the Frontier portal. Those include Cobra Radio, Como WiFi Radio, the Roberts Revival iStream 2 and the Sangean WFR units. Before you do anything else, you'll need to create a Custom Stream URL for your PureStream account to use with the Frontier portal. If you don't yet have that, you'll find instructions on creating and testing that here.

Once you have your custom URL, go to the Frontier Silicon Web Site at http://www.wifiradio-frontier.com . The first thing you need to do is register your receiver with the site. Click on the "Register Here" link under the Member Login fields to register your unit and create your account. To register, you'll need to get the "Access Code" for your receiver unit. Check your receiver documentation on how to find this.... once you have that, enter your access code and create a Frontier Silicon account. Once that is done, you can log in and set up the portal for your Whisperings PureStream account.

Once you are logged in at the Portal, do the following...
  1. Go to the "My Account" > "My Added Stations" menu.
  2. Click on the "Add a Station" arrow button
  3. Enter a new station name (call it Whisperings Purestream so that you'll recognize it on the unit), then enter the Custom Stream URL that you set up for your account ealier.
  4. Type a location name (United States) and genre (Solo Piano, Classical, Sleep Music... however you want to categorize it) and then set the TYPE to: MP3.
  5. Click on the arrow next to MP3 to save
  6. You'll now see the station listed under "My Added Stations".
  7. How you find the station now from your unit varies from device to device. Typically you'll press the main Menu button, then select Internet Radio > Station List > My Added Stations. The menu structure on your unit may vary... check you device manual under the "Internet Radio" section for details about adding custom stations.
  8. If you go to your My Stations list on the radio and do not see Whisperings PureStream listed, power down your receiver. Unplug it. Then plug it back in and restart it to sync up your changes.
  9. Start up the receiver, Find your "Whisperings PureStream" addition under "My Stations" and off you go.
How Do I Set Up PureStream to Work with the Pocket Tunes Radio app?

You'll need our Custom Stream URL to use Whisperings PureStream with the Pocket Tunes app.

  1. Open Pocket Tunes
  2. Tap on Favorites (assuming that's where you want to put the station, you can move it later.)
  3. Tap on "Edit"
  4. Tap ion the plus sign on the left upper side
  5. Enter a name for the station (Whisperings PureStream)
  6. Under URL, enter your Custom Stream URL.
  7. Leave everything else as in and press "done", then "Save", and "Done". At that point you should be able to play the station by tapping on it in your favorites.
How Do I Set Up Whisperings PureStream with Playstation 3?

You'll need our Custom Stream URL to use PureStream with Playstation 3.

The steps listed below were provided to us by a listener who successfully set up PureStream with the Playstation Web Server. The listener was able to get it to work with two possible software solutions. These steps have not been confirmed, so do let us know if they work for you.

  1. With ORB installed on PC, create a favorite radio channel using your Custom Stream URL. Then, via the PS3 WEB browser login to your MYORB account and play it.
  2. With TVersity (easier) installed on PC, create a link, with the "convert always" box checked, in the source/internet section using your Custom Stream URL, then access the link directly via the TVersity folder in the PS3 media server audio section.

For both the Media server S/W must be lauched on the PC and accessible via the network.

How Do I Set Up Whisperings PureStream to Work with Radioslots.com?

You'll need our Custom Stream URL to use PureStream with RadioSlots.com.

  1. Go to http://www.radioslots.com/ and set up an account if you haven't already.
  2. Login, click on My Stations, and then Add a New Station.
  3. For the Station Name, enter Whisperings PureStream
  4. For the URL, enter your Custom Stream URL.
  5. Make sure you set the station status to PRIVATE. If you don't, other people will see your URL and they'll be able to connect to it... and if they are using it, you won't be able to as you can only connect into the stream once.
  6. As for the station suffix, Playlist seems to work fine.
  7. Save that. If you then click on "My Stations" again you'll see Whisperings PureStream listed and can test the link. When you do, you may be prompted to install a plug in for Windows Media. Once that is installed, you'll be able to play the link from there to test it.
How Do I Set Up PureStream to Work with the TuneIn Radio app?

Once you have the Tune In Radio app installed on your iPhone or Android, you'll need to create a Custom URL to open with the app. The custom URL format looks like this:

http://live.str3am.com:3120/secure2?username=USERNAME&password=PASSWORD

Replace USERNAME in that URL with your own username (matching the case of your username)
Replace PASSWORD in that URL with your own password (again, matching the case of your password)
Important: If your username is an email address, replace the @sign with %40. So a completed URL would look like this:

http://live.str3am.com:3120/secure2?username=myemail%40email.com&password=Abc123

Once you have that, you're ready to set up the app.


iPhone Setup (works with the free or pro version of the app)

  1. Open the TuneIn Radio app and tap on "My Profile." You'll find that at the bottom of the app screen
  2. Click on "Add New Custom URL" (near the bottom of the screen).
  3. The "Search or Add URL" box comes up. Enter the your Custom Stream URL in the search field that pops up. As you type, the URL shows up below the search box... once you're done typing, tap on "Custom Stream" listed below "Custom URL" and once you do that, the stream will start.
  4. While the stream is playing, in the upper right you'll see a + sign. Tap on that, and you add the stream as a "Favorite" and give it a name (ie Whisperings PureStream.)
  5. Now if you exit the stream and go back to "My Profile" you should see it listed as a favorite.

Android Setup (works with the free or pro version of the app)

  1. Open the TuneIn Radio app and tap on "Home", then tap on "My Profile."
  2. Below your list of favorites Stations and Shows (if you have any), you'll see an option to "Add New Custom URL". Tap on that.
  3. Enter the Custom Stream URL provided to you by support@solopianoradio.com in the Custom URL field that pops up. When you're done, tap on SAVE.
  4. If you've entered the URL correctly (be sure you match the case) the stream will start.
  5. NOTE: Sometimes in order for the link to work, you need to exit the app and restart it, then go back to your profile and tap the link again.

How Do I Set Up PureStream with Web TV

You'll need our Custom Stream URL to use PureStream with Web TV.

The steps listed below were provided to us by a listener who successfully set up PureStream with his WebTV. These steps have not been confirmed, so do let us know if they work for you.

  1. Depress the “Type www” blue key on your WebTV keyboard so that http://www. appears on the screen.
  2. Depress the “Delete” key four times to delete www. so that only http:// is depicted.
  3. Enter your Custom Stream URL. Make sure the http:// only shows up once at the beginning of the URL.
    Note: MSN TV 2 will retain this URL address in memory. On subsequent visits, the entire URL will appear after typing only the first letter - “o”. You can arrow down to highlight this URL address.
  4. Depress “Enter” to start/play Whisperings Pure Stream in Windows Media Player.
How Do I Set Up PureStream to Work with the WunderRadio app?

You'll need our Custom Stream URL to use PureStream with the WunderRadio app.

  1. Open WunderRadio
  2. Tap Stations
  3. Tap the URL bar on top and enter your Custom Stream URL.
  4. Tap + sign on the right to add the station

From here, you should be able to tune in. Add it to your favorites so that it's easier to access.

Question: The Stream Keeps Stopping/Starting/Buffering/Skipping/Disconnecting

If your stream keep buffering, skipping, or just plain stops, that indicates that you're trying to connect to us through an overtaxed network. There's just not enough bandwidth available on the network for you to receive our signal on a continuous basis.

Now the problem is likely with your local network, but it can also be anywhere between you and our server. Between you and our server there could be a dozen or more network hops. If there's a bandwidth problem or network connection problem at any one of those hops, that will effect your ability to receive our stream.

So this can be a tough problem to troubleshoot as the source of the problem could be just about anywhere between you and our streaming server.

The solution to this problem, in most cases, is to tune in using our of our lower bit rate streams. If you're using our web site player, the simplest way to do that is to uncheck the "Customized" box before you log in. Once you do that and log in, you'll be tuning in via our basic player which requires much less bandwidth. So uncheck that box, log in and see if you can stream without interruption. That may be enough.

If not, there are other ways to tune in that require a lot less bandwidth. You can connect to the stream using this URL:

http://live.str3am.com:3130/secure2?username=USERNAME&password=PASSWORD

Replace USERNAME in that URL with your actual username, which is usually your email address. And then replace the @ sign in your USERNAME with %40. So if your username was myname@email.com, change that to myname%40email.com

Then replace PASSWORD at the end of that URL with your actual password, matching the case on it (same case as it is now).

You can open that custom URL up in your browser (if it's Chrome, Firefox or Safari, The URL will *NOT* work in Internet Explorer), in iTunes, in Windows Media Player... pretty much any way you want to tune in.. and it will stream the music. If you stream via that URL, you will be streaming at a lowest stream rate available so that very little bandwidth is required.

By the way, buffering problems like this have been fairly common with services such as Hughes Satellite where bandwidth is limited. Just make sure if you have a satellite ISP that you are allowed sufficient bandwidth to stream radio.

This can also happen with the use of iTunes with AirTunes with the Airport Express Server. We've seen many connection problems with when you send the Whisperings stream to remote speakers using AirTunes, resulting in the signal skipping continuously or disconnecting entirely. To solve this, make sure AirTunes is set to the "multiple speakers" option so that it includes the computer. To do this, on the iTunes screen, at the bottom toward the right, you'll see a rectangular button that activates a drop down list of available speakers. Here's a photo of it. Select the multiple speakers option. That should solve the problem.

Question: I Try to Connect to the Stream, But Nothing Happens or I Get an ERROR UNDEFINED or MEDIA SOURCE ERROR Message...

In most cases if you're trying to connect to Whisperings PureStream and nothing at all happens, it's an indication that there's a firewall or enhanced network security blocking access to our stream. This most commonly occurs in corporate or college network environments. In those cases, we recommend you contact your Network Admins to have them look at the problem. Here are some further details on this (and later on the Error Undefined message.)

If you're using iTunes, Windows Media Player, Winamp or another similar player to tune in and you try to open up our stream but nothing happens (you don't get a login prompt), you're most likely looking at a firewall issue. Our icecast stream for these players runs on port 3120, so you need to have that open to get the stream. Some corporate work or college environments block certain ports, and they may be blocking this one by default. Your two options are to a) contact your network administrators and ask if they can open up that port in the firewall or b) try listening via our web site player (with the Customized option UNCHECKED). If you tune in that way, you are more likely to be able to connect as the non-customized player uses port 80 where most web traffic resides... though it does also use port 1935 for the authentication.

Error Undefined: This error pops up in our web site player occasionally and usually means that your computer is sitting behind a firewall with some pretty tight security controls and as a result, your computer can't see our server. So it can't connect, and it generates that error. If you're in the workplace, it may be that some network security has been put into place that is blocking access to us.

We''ve also (less often) seen that error message associated with some odd browser add-ons installed, like the "AddThis" Toolbar, or a corrupt flash install, or older (or unusual) browsers being used.

So the first thing to do is to try using the player in a different browser and see if it makes a difference. If the issue is network security related, it won't make any difference, but the issue is browser-specific, it might. If the problem continues, there are a couple alternatives for tuning in... for one, just try opening up a custom stream URL for your account directly in the browser. That will bypass any flash player issues. You can also try logging in with iTunes or Windows Media Player. You can find details on those options at https://www.solopianoradio.com/listen.htm under the play links.

In the meantime, check with your network admins (if you're in a workplace or college environment) to see if they might have put some new security controls in place that might impact your ability to stream Internet radio.

Media Source Error: If you get this message right away when you first try to log in, this typically means you're using an older web browser that doesn't support HTML5. So the first thing to do is to make sure your browser is completely up to date. Another quick fix, if you don't want to update the browser (or updating does not seem to solve the problem) is to try opening the stream in a different browser. Usually this error message is browser based, so just switching up the browser you use to tune in might do the trick. We have found browser plug-ins and add-ons can also cause this issue. Finally, a third option... visit this web page: http://www.solopianoradio.com/player-sub.htm and try logging in there instead. That is an older version of our player that's compatible with older browsers. So if you want to, you can go to that page and simply log in there.

If you get the Media Source Error message out of nowhere while playing the stream... make a note of the song and artist and email support@solopianoradio.com with that information.

Question: I'm Getting a "Media Decoding Error" in the web site player.

Updated 04/03/2018: Google recently released an update of the Chrome Browser which, when it comes to the end of a song, fires off an error event that states: Media Decoding Error - The audio playback was aborted due to a corruption problem or because the audio used features your browser did not support. Previous versions of the Chrome browser did not do this.

The error is the result of an embedded tag in the audio file's metadata that the Chrome Browser no longer seems able to parse correctly. We have updated all the audio files to compensate for this to correct the problem. HOWEVER, every now and then, we still encounter a file that for, whatever reason, still produces this error. Unfortunately, the only way we can determine which audio files Chrome still has an issue with is to let the player run, wait for an error to pop up, and then re-encode that file from scratch. So that is the process we are doing right now.

As it stands right now, we consider this issue to be pretty much resolved as, in our testing, we are only running across files that cause the error once every two-three weeks. If you would like to help us speed up this process, if you should happen to see a "Media Decoding Error", make a note of the artist/songname/albumtitle that was playing when the error popped up, and send an email to us at support@solopianoradio.com and we can test and reencode that file.

How to Work Around the issue: If you receive an error, just click OK and Skip to the next song and the player should play on. If your session has timed out (which will happen if it's paused for longer than an hour) just log in again. The error messages should pop up only very infrequently now. If you have an alternative browser on your system such as Firefox, Internet Explorer, Safari or Edge, you can launch our player from that browser instead. This problem ONLY effects the Chrome browser.

We'll continue to update this FAQ when either Chrome fixes the issue or when we feel the problem is completely resolved.

Question: How Do I Update My Credit Card (or PayPal) information and/or Cancel My Subscription?

Updating your Credit Card info: If you signed up using a credit card, email support@solopianoradio.com with your update request and we'll email you a special link to allow you to securely update your information.

Updating your PayPal info: Log into your PayPal account, click on the "Activity" menu, and then select the dropdown menus for "Active", "Subscription Payments" and then set the search date (default is "Past 30 Days") to either this year or last year depending on when you last paid. If you have an active subscription, "Whisperings: Solo Piano Radio" will show up on your list. Click on that to update your billing information and your subscription funding source.

Canceling Your Subscription: If you're cancelling due to difficulty you're having with your subscription, we encourage you to give us the chance to help solve your problem. Just email support@solopianoradio.com and let us know what's going on. We'll be glad to help! 90% of all the issues customers have are easily resolved.

To Cancel a Credit Card Subscription and/or Recurring Billing: If you signed up for recurring billing with a credit card, you can cancel by sending a request to support@solopianoradio.com . We'll take care of that for you.

To Cancel a PayPal Subscription and/or Recurring Billing: If you signed up for recurring billing via PayPal, log into your PayPal account, click on the "Activity" menu, and then select the dropdown menus for "Active", "Subscription Payments" and then set the search date (default is "Past 30 Days") to either this year or last year depending on when you last paid. If you have an active subscription, "Whisperings: Solo Piano Radio" will show up on your list. Click on that to view your subscription information. At the bottom, there is a button to cancel your subscription. Make sure when you cancel, you click the comfirm option on the page that follows as well. If it's easier for you, you can cancel by sending a request to support@solopianoradio.com and we'll take care of that for you.

Question: How Do I Turn Off Recurring Billing for my PayPal Account?

To "turn off" recurring billing on a PayPal Subscription, log into your PayPal account, click on the "Activity" menu, and then select the dropdown menus for "Active", "Subscription Payments" and then set the search date (default is "Past 30 Days") to either this year or last year depending on when you last paid. If you have an active subscription, "Whisperings: Solo Piano Radio" will show up on your list. Click on that to view your subscription information. At the bottom, there is a button to cancel your subscription. Click that to cancel, and then click the button to confirm you want to cancel. When you do this, it will cancel the PayPal subscription and stop any future automatic payments. HOWEVER, if you have time left in your "term," we will keep your account active until the current paid term expires, so you will get the entire year (or month, if you pay monthly) that you paid for. A few days prior to account expiration, you'll receive an email giving you the option to renew if you wish to. If you have any questions about this process, drop an email to us at support@solopianoradio.com.

Question: Can I Change My Password?

Yes, go to this form, enter your USERNAME in the field provided (usually, that's your email address), then submit. Once you do that, a secure link to reset your password will be emailed to you, so check your inbox for the Password Reset email. If you don't receive an email... check your spam folder. If you still don't see the email, add the email address support@solopianoradio.com to your email client's contact list, which should effectively whitelist our automated messages... then try again. If you still aren't receiving the password reset email, send an email support at support@solopianoradio.com and they'll be glad to help. Provide your current username in the message along with the new password you'd like and we'll take care of it and confirm when it's done.

Miscellaneous Questions...

Other questions we get, though less frequently...

Pre-Sales Questions about PureStream
What music players does PureStream support?
Am I limited to how much or how often I can tune in?
How many computers or devices can I listen on?
What do you mean when you say PureStream has a "larger variety" of music?
The music sounds "fuzzy," distorted or otherwise not quite right
I'm not getting any sound
Do you offer a lower bit-rate (quality) stream? 
Windows Media Player Problems - Tips and Tricks...
Error Message: Windows Player Cannot Access the File...Your Proxy Settings Might Not Be Correct.
Error Message: The Server Received Invalid Data from the Control Connection...
Error Message: DAP Could Not Be Loaded...

Misc. Stuff...
Can I Create a Desktop Icon on my PC?
Stopping the Little Pop-Up Window when Windows Media Player is in the Task Bar

How do I see what's playing?
What Ports Does PureStream Use?
Other problems?

Pre-Sales Questions about PureStream

What Music Players does PureStream Support?

We recommend the player on our home page. That will provide you with the best listening experience (in our opinion). However, Whisperings PureStream will work with iTunes, Windows Media Player, WinAmp and a pretty long list of other devices including the iPhone, Droid and others.

Am I Limited to How Much or How Often I Can Tune In to PureStream?

No, you can listen as often and as much as you want.

How Many Computers or Devices Can I Listen to PureStream From?

You can tune in from any computer or device, but only log in from one at a time.

What Do You Mean When You Say PureStream Has a Larger Playlist Than the Free Stream?

The free stream has just a few hundred tracks in rotation. The PureStream playlist contains several thousand. So not only are there more solo piano tunes available to stream, the songs are repeated far less often. More songs, larger variety, less repeats.

Connection and/or Sound Problems...

The Music Sounds "Fuzzy," Distorted or Otherwise Not Quite Right.

If you're tuning in via Windows Media Player, make sure you don't have the Graphic Equalizer or SRS Wow Effects turned on. If you do, that tends to spike the bass end of the music and creates a lot of distortion. Piano by it's very nature tends to be heavy on the bass end already. So just turn off the Graphic Equalizer in Windows Media and that will help a lot.

I'm Not Getting Any Sound

You may have the Media Player muted either directly or indirectly. There's a button on the bottom of Windows Media Player (or just below our web site player), just to the left of the volume control. You might click that to see if that mute button is turned on.

The other possibility is if you have your sound muted in your PC volume control settings. This is actually fairly common. Assuming you're using a PC, go to your Windows control panel, bring up your Sounds and Audio Devices options, and then click on the Advanced button on the Volume tab. Make sure you don't have any of the options muted or turned down here, especially the Wave settings.

Do You Have a Lower Bit-Rate (quality) Stream?

Yes, we do have a lower bitrate version of Whisperings PureStream. If you get buffering when you try to connect to the 128k feed, try opening this URL's in your player: http://live.str3am.com:3130/secure . You'll be prompted for your log in information.

Windows Media Player Errors - Tips and Tricks...

Error Message: Windows Player Cannot Access the File. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct..."

This is the most common error we see in Windows Media Player. Basically, it just means that, for whatever reason, your computer cannot see our streaming server. There are any number of possible reasons for this - it could be network congestion or a firewall issue, but 99% of the time you see this error, it's a problem with the login information you're entering.

Read up on what to do when your password is not accepted.

Error Message: The Server Received Invalid Data....

Usually when this happens, just click on the Play button in Windows Media Player and it will buffer and start playing properly.

Error Message: DAP Could Not Be Loaded...

This is a very rare message that has something to do with a browser add-on called DAP that serves as a download accelerator. You can read about it here. One listener that encountered this issue solved the problem by bypassing (or removing) a registry file called "npdap.dll." It should be said that messing with your registry is a risky business, so don't touch it unless you know what you're doing (or find someone who does.)

Misc. Stuff...

How to Create a Desktop Icon on the PC

First, create a Custom Stream URL for your account. Then, go to your desktop, right click on it and then select the option to create a new Shortcut. A dialog box will come up. In the space that comes up where it asks you the location, paste in the URL you created.

Click on "Next" and you'll be prompted to name your shortcut.... call it Whisperings PureStream. Then click on Finish.

You'll now have an icon on your desktop that you click to get right into the stream. You won't have to enter your login information. You may get a prompt confirming to open the link with Windows Media Player, but if you do, just click OK to open it and start the stream.

Now that you have a shortcut icon on your desktop, you can can click on that icon and drag it onto your start menu and it will appear there if you'd like it to.

The negative thing about listening this way is that you won't see the playlist. But you can open that up in your browser by opening up this URL: https://www.solopianoradio.com/pro/playing.html . Just open that and you'll see what's playing.

Stopping the Little Pop-Up Window When Windows Media Player is in the Task Bar

If you're running Windows Media Player in the Task Bar Toolbar, WMP pops up an "enhancement" box every time your cursor passes over (or near) the player in your task bar. This can be very annoying as the pop-up comes up even when you don't mean it to when your cursor falls into that area of your screen.

To turn this off, right-click your mouse on an empty spot on your task bar (or right over the clock) and you'll see a menu come up with "Toolbars" as an option. Click on that and you'll see "Windows Media Player" listed. Uncheck that and it will take Windows Media Player out of your task bar. Now when you play it, Windows Media Player will remain in the background.

How Do I See What's Playing Now?

To see what's playing at any time, just click on this link to open our Now Playing page.

What Ports Does PureStream Use?

For connecting to PureStream via iTunes or Windows Media Player, we use Port 3120
. For connecting via our web site player using the Customized option, we use Ports 1935, 2740, 80, 8080
For connecting via our web site player WITHOUT the customized option, the player uses ports 1935 for authentication and 80 for the player itself.

Any Other Questions or Problems?

Contact support@solopianoradio.com . Please include your phone number in your email.