Whisperings PureStream:
Common Questions and Answers...


The Top Ten Questions Asked...
These questions cover about 95% of all support inquiries to us about Whisperings PureStream.

1) I have lost/forgotten my login info...  read answer here
2) I just signed up, but haven't received my login information... read answer here
3) It won't accept my username/password... read answer here
4) I still hear the ads/commercials/talking... read answer here
5) How do I log into Whisperings PureStream? read answer here
6) How can I set PureStream up with my device and/or app? read answer here. This question is in reference to Soundbridge/Squeezebox/Sonos/iPhone and other devices we support.
7) The Stream is buffering, stopping, skipping, disconnecting... read answer here.
8) I try to connect but nothing happens. I don't get a login prompt or I get an Error Undefined message... read answer here.
9) How do I cancel my account? read answer here.
10) How do I change my password? read answer here.

Don't see your question here? Those are just the top ten. We have more! Check these.

 





Question: I have Lost and/or Forgotten My Login Info!
Please use this form to retrieve your password information automatically. Your username (in case you don't know that) is almost always the email address you signed up with. If you still have trouble retrieving that for some reason, just email support@solopianoradio.com and they'll be glad to help. Note that if you've been successfully logging in for awhile and suddenly you can't, it may be that your Whisperings subscription has expired. Submitting this form will send you details about your account status as well.

 






Question: I Just Signed Up, but Haven't Received My Login Information...
If you signed up via PayPal, your login information was immediately sent to you in a "Welcome" email via an automated process. If you haven't received that "Welcome" email, check your spam folder to see if it got caught by one your spam filters (Hotmail is especially bad about doing this). If you still don't see it, just email support@solopianoradio.com  and we'll find another way to get that to you. If you have an alternate email address we can try sending the "Welcome" email to, be sure to include that, as well as your phone number in case our emails aren't getting through to you.  

If you signed up using a credit card, your login information will be emailed to you as soon as your account is set up. Please allow up to 24 hours for that (although it's usually just two or three hours during work hours), as we have to set up your account manually and we could be eating, sleeping, at church, with the family (we aren't in front of our computer 24/7!). If, after 24 hours, you haven't received your login information, check your spam folder to see if it got caught by one your spam filters (Hotmail is especially bad about doing this). If you still don't see it, just email support@solopianoradio.com and we'll find another way to get that to you. If you have an alternate email address we can try sending the "Welcome" email to, be sure to include that, as well as your phone number in case our emails aren't getting through to you.

 






Question: It Won't Accept my Username/Password...
If your login information isn't being accepted, it generally means one of four things...

1) You're not entering your login information correctly. Your username is (in most cases) the email address you signed up with. Your password will vary, depending on how you signed up. If you are unsure of your what your username/password is (or want to verify it), use this form to retrieve your password information automatically.  

1) You're not matching upper/lower case on your username/password. Your username and password are CaSE SeNSiTiVE. If you don't match the upper/lower case on the username/password sent to you, the system won't accept it.

3) You're subscription has expired or was canceled. You should receive a notification a week prior to your account expiring to let you know your term is up. If you need to verify the date your subscription expires, use this form which will send you not only your login info, but also your account status (and when it expires, if the subscription isn't set to renew automatically).

4) Your account isn't setup yet. If you just signed up using a credit card, we have to manually set up your account. In most cases, that will happen within a few hours (during business hours, 8am-4pm PST.) If you place your order after business hours or on the weekend, please allow extra time. If you don't receive your login info within 24 hours, email support@solopianoradio.com and they'll get that to you. Thank you for your patience.

If you still have trouble logging in, just email support@solopianoradio.com and they'll be glad to help.

 





Question: I Signed Up for Whisperings PureStream, but I Still Hear the Ads/Commercials/Talking!
If you are hearing the commercials, that means you're still tuning into the free stream, not Whisperings PureStream. You need to login into your Whisperings PureStream account to get our commercial free stream. See the answer to How to Login to Whisperings PureStream (next question below).


 




Question: How Do I Log Into Whispering PureStream?
The easiest way to log into PureStream is to do so from our web site at http://www.solopianoradio.com . Providing you have flash installed, right in the middle of the page, you'll see our player. You'll see the username and password fields just to the right of the player. Enter your login information there, and then once you do, click the LOGIN button for the commercial-free music. Be sure you click the Login button to tune into PureStream. If you hit the big play button, that puts you into the free stream.

If you go to our web site home page and don't see the player there, you probably don't have flash installed. You can get that here.  

If you prefer, you can also log in directly from iTunes or Windows Media Player. You'll find instructions for doing that at http://www.solopianoradio.com/purestream/login.htm#itunes

 

 



Question: How Can I Set Up PureStream with My Device and/or App?
First, the most common devices that listeners want to tune in with are the iPhone, iPod Touch, iPad or the Android OS. We have apps for all of those. Here are links to those...

Get the Whisperings iPhone, iPod Touch, iPad app
Get the Whisperings Android app

We really recommend you use our app to tune into PureStream from these devices. The user experience and support you'll receive (plus free updates) for our app is so far above what you'll get with other apps out there. There is a reason alternate apps are free or cheap. You get what you pay for.

Beyond the iPhone/Android devices, the most common devices people ask for help connecting with is the Roku Soundbridge, the Squeezebox or the Sonos devices. Here are links to how to set those up...

How to Set up Whisperings PureStream with the Roku Soundbridge
How to Set up Whisperings PureStream with the Squeezebox
How to Set up Whisperings PureStream with the Sonos

Beyond those, Whisperings PureStream will work with most devices we've encountered. However, to get around the login prompt that most devices don't support, we have to provide you with a special streaming URL that has your login information embedded in it. That way, your login information is sent to our authentication server via the URL, rather than your manually having to enter it.

However, most devices will not support a stream URL with an @ sign in it. And so, to counter this, we need to create a special account username for you that isn't your email address (which is the default.)

Here's a list of the devices that we know PureStream works with. Most of these work with either our Custom MP3 Stream URL or our Custom Windows Media Stream URL.  The URL you need is indicated, with a link to the appropriate instructions:

Again, this is a list of the devices that we know PureStream works with. Most of these work with either our Custom MP3 Stream URL or our Custom Windows Media Stream URL.  The URL you need is indicated, with a link to the appropriate instructions:


 





The Custom MP3 Stream URL
Whisperings PureStream will work with most devices we've encountered. However, to get around the login prompt that most devices don't support, we have to provide you with a special streaming URL that has your login information embedded in it. That way, your login information is sent to our authentication server via the URL, rather than your manually having to enter it.

However, most devices will not support a stream URL with an @ sign in it. To counter this, we need to create a special account username for you that isn't your email address (which is the default.) Thus, we need to create for you a custom stream URL.

Your Custom MP3 Stream URL will be formatted like this:
http://USERNAME:PASSWORD@live.str3am.com:3120/secure . The username must NOT have an @ sign.

To request your Custom MP3 Stream URL, email support@solopianoradio.com . Once you receive your URL, when you enter it for your device, you must match the case on the URL we provide you exactly.

 

 




The Custom Windows Media Stream URL
Whisperings PureStream will work with most devices we've encountered. However, to get around the login prompt that most devices don't support, we have to provide you with a special streaming URL that has your login information embedded in it. That way, your login information is sent to our authentication server via the URL, rather than your manually having to enter it.

However, most devices will not support a stream URL with an @ sign in it. To counter this, we need to create a special account username for you that isn't your email address (which is the default.) Thus, we need to create for you a custom stream URL.

Your Custom Windows Media Stream URL will be formatted like this:
http://onyx.streamguys.com/pianosolo?u=USERNAME&p=PASSWORD .
For most devices, the username must NOT have an @ sign.

To request your Custom Windows Media Stream URL, email support@solopianoradio.com . Once you receive your URL, when you enter it for your device, you must match the case on the URL we provide you exactly.

The only downside about using Custom Windows Media URL to tune in is that you won't see the artist/song info displayed in your player. So to view what's playing at any given time, just navigate your web browser here to see what's playing at any given time on PureStream.

 



How Do I Set Up Whisperings PureStream with the Roku Soundbridge?
You'll need our Custom MP3 Stream URL to use Whisperings PureStream with the Roku unit. If you don't have that yet, email support@solopianoradio.com to request that.

Once you have the Custom MP3 Stream URL provided to you by our support team...

    1) You need to first obtain the IP address of your Soundbridge unit. To find this, go to the Soundbridge main menu, then select System Configuration > Show WiFi Status (or Show Wired Ethernet Status, depending on your setup.) On this screen, you should see the Soundbridge IP address... it will looks something like this: 192.168.1.100.
    2) Enter this IP Address in your web browser URL address space and go to that address to bring up your Soundbridge configuration pages in your browser.
    3) Select the Internet Radio presets link at the top of the SoundBridge configuration page.
    4) Now paste the     Custom MP3 Stream URL provided to you by our support team into the address space, replacing a preset station. That Custom MP3 Stream URL will have this format: http://username:password@live.str3am.com:3120/secure (the username must NOT have an @ sign)
    5) Change the "Name" to Whisperings PureStream.
    6) When you are finished, test the URL by pressing the "play" button
    7) If it works, scroll to the bottom of the page and click "update presets."

    Instructions for this are noted on page 31 of the Roku Instruction Manual (Model 1001), under "Web Page Control."

 


 



How Do I Set Up Whisperings PureStream with SqueezeBox?
You'll need our Custom Windows Media Stream URL to use Whisperings PureStream with the Squeezebox unit, assuming you're using the newer Logitech Squeezebox. If you don't yet have our Custom Windows Media Stream URL, email support@solopianoradio.com to request that. (If you're using the older Slimdevices Squeezebox, you'll find info for that below as well.)

    Logitech Squeezebox or Squeezebox Touch Setup:
    1) Go to http://www.mysqueezebox.com/index/Home and login (or create an account).
    2) Click on the Favorites menu
    3) On the page that comes up, you'll be prompted to Add a URL to your favorites listings. First, enter "    Whisperings PureStream" as your title, then enter the     Custom Windows Media Stream URL provided to you by our support team.
    4) Click the Add button.
    5) You may need to shut down/unplug and then plug in and re-power up your unit before you'll see your updated favorites in the Squeezebox.

    That should do it. If you check your "Favorites" menu on the home menu of your     Squeezebox you should see Whisperings PureStream listed there.

    Logitech Squeezebox Duet:
    1) Open up the     Squeezebox server, then click on the Advanced tab.
    2) To go the "Web Remote Box", "Tune in URL Section".
    3)     Enter the Custom Windows Media Stream URL provided to you by our support team. 
    4) Save that.
    5) That will show up in your Squeezebox Receiver and should now on your Squeezebox network.
    6) You may need to shut down/unplug and then plug in and re-power up your unit before you'll see your updated favorites in the Squeezebox.

    Slimdevices Squeezebox:
    With the Slimdevice version of Squeezebox, you'll need to use our     Custom MP3 Stream URL. Once you have that...
    1) On SlimServer, go to 'radio tune-in' within SlimServer's web interface.
    2) Type in the     Custom MP3 Stream URL our support team provided you. It will look something like http://username:password@live.str3am.com:3120/secure . (the username must NOT have an @ sign)
    3) Once you've done this, you can save that stream as a playlist to be recalled later.

    That     Custom MP3 Stream URL works with the Squeezebox Boom.

 

 

 


How Do I Set Up Whisperings PureStream with Sonos?
You'll need our Custom Windows Media Stream URL to use Whisperings PureStream with the Sonos unit. If you don't yet have our Custom Windows Media Stream URL, email support@solopianoradio.com to request that.

    Once you have your Custom Windows Media Stream URL from our support team...
    1) Open the Sonos Desktop Controller Software on your PC.
    2) On the right hand side of the screen, under Music Library, choose Radio.
    3) Click Add New at the bottom of the menu. 
    4) In the Streaming URL box, enter your     Custom Windows Media Stream URL.
    5) Enter "Whisperings PureStream" in the Station Name box and click OK.


Instructions for this can also be found on the Sonos web site.

You should be able to launch the broadcast at that point.

One thing to note: Sonos does not support the ID tags in PureStream. That means that when you listen via Sonos, the Sonos player does not display the artist/song title information. So, to get that information, just open up and bookmark this URL in your browser and you'll be able to see what's playing at any given time.

 

 




How Do I Set Up PureStream to Work with the Droid?
First of all, we do have an app for the Droid. Get the Whisperings Android app here. We really recommend you use our app to tune into PureStream from the Droid. The user experience and support you'll receive (plus free updates) for our app is so far above what you'll get with other apps out there. There is a reason alternate apps are free or cheap. You get what you pay for.

Aside from our app, there are a couple Android apps that users have told us work with the Droid. One is WunderRadio and the other is XiiaLive.

For both apps, you'll need our Custom Windows Media Stream URL to use Whisperings PureStream. If you don't yet have our Custom Windows Media Stream URL, email support@solopianoradio.com to request that.

For WunderRadio... 

1) Open WunderRadio
2) Tap Stations
3) Tap the URL bar on top and enter the Custom Windows Media Stream URL our support team provided you.
4) Tap + sign on the right to add the station

From here, you should be able to tune in. Add it to your favorites so that it's easier to access.

For XiiAlive

1) Open XiiAlive
2) Click on Favorites
3) Click on Add Favorites. It will then ask you for a URL. Enter the Custom Windows Media Stream URL our support team provided you.
4) The stream link should be in your favorites at that point.

 

 




How Do I Set Up PureStream with Apple TV?
Note the information we have for Apple TV is a bit scant. We only have the details provided to us by Apple TV customers, so if you get this working using a different process than that listed below, please send the steps you used to support@solopianoradio.com

That said, you'll need our Custom MP3 Stream URL for Apple TV.  If you don't have that yet, email support@solopianoradio.com to request that.

Apple TV, 1st Generation

    1) When in iTunes, open an Audio Stream from the "Advanced/Open Audio Stream" menu and enter the Custom MP3 Stream URL provided to you by our support team. Once you've done that, you'll see the link for Whisperings PureStream: Solo Piano Radio in your music library.

    2) Make a new playlist in iTunes and drag the Whisperings PureStream link into the new playlist. Don't add any other items to the playlist.

    3) Select AppleTV within iTunes, check the Music tab and be sure the new playlist is checked for the next sync. (If the "Sync entire library" selection is checked, this step is not needed. If you chose the "Selected Playlist" option, this step is mandatory)

    4) Sync the AppleTV and the new playlist will show up in the AppleTV section of the iTunes window.

    5) Quit iTunes.

    6) Once you've quit iTunes, on the AppleTV, the menu path to Whisperings PureStream is: Internet / Radio . You should see the Whisperings PureStream link there.  
     

Apple TV, 2nd Generation

    Basic Playback (No Apple ID required - no artist/title information displayed)

    1) First, make sure you've created a link in iTunes that plays Whisperings PureStream. When in iTunes, open an Audio Stream from the "Advanced/Open Audio Stream" menu and enter the Custom MP3 Stream URL for PureStream that was provided to you by our support team. Open the stream and let it play. Once you've done that, you'll see the link for Whisperings PureStream: Solo Piano Radio in your music library.

    2) Ensure both your Apple TV and computer with iTunes is connected on the same network.

    3) Ensure Apple TV is active and connected to audio output system (TV and/or Stereo).

    4) On your Apple TV, verify "Airplay" is turned "On".

    5) Within iTunes, selected the speaker button at the bottom of the iTunes window. If you don't see the speaker button, verify the "Look for remote speakers connected with Airplay" checkbox is selected in your iTunes preferences (choose iTunes > Preferences, and click Devices."

    6) Select "Apple TV" to direct audio output to your Apple TV. To play on your computer, select "Computer." If you want to direct audio output to multiple speakers, select "Multiple Speakers..."

    7) Start streaming Whisperings PureStream within iTunes. Your music should now be playing on your selected speakers.

    Enhanced Playback (Apple ID required - Artist/Title information displayed)

    8) Perform steps 1-6 to enable basic playback.

    9) Turn on "Home Sharing" in iTunes (If you don't have an Apple ID, there is a link to create one).

    10) In your Apple TV "General Settings", Turn on "Home Sharing" using the same Apple ID you used in iTunes.

    11) Select whether to allow purchases in the iTunes store.

    12) If successful, select OK to complete the "Home Sharing" set up.

    13) Return to the top level menu on the Apple TV under "Computers" and then choose the available computer that will play your Whisperings PureStream.

    14) The Music should now be playing out the line outputs of your Apple TV. Enjoy!

    For a document containing images to help you set this up, download this PDF.



 

 


How Do I Set Up Whisperings PureStream to Work with My BlackBerry 9700?
This set up may work with varying versions of the Blackberry (not just the 9700), but the 9700 is the only unit we know for sure that this will work with. To try it out, you'll need our Custom Windows Media Stream URL as well as the TuneIn Radio Pro app for the Blackberry. Note you must have the Pro version. If you don't yet have our Custom Windows Media Stream URL, email support@solopianoradio.com to request that. If you have a different version of the BlackBerry than the 9700 and this works for you, please email support@solopianoradio.com and let us know.

Once you have those...
1) Open TuneIn Radio Pro
2) Go to “My Presets”
3) Click the BlackBerry menu button and select “Add custom URL”.
3) Go to “Stream URL” and enter the Custom Windows Media Stream URL provided to you by our support team.
4) Click on “Verify stream URL” link to test.
5) Go to “Stream Name” and enter Whisperings PureStream to name the preset.
6) Click on “Add to Presets” button. 

The setup will be saved on the Presets.

 

 


 



How Do I Set Up Whisperings PureStream for use with Reciva?
The Reciva web site is pretty finicky about how you set up the stream. So follow these instructions exactly to get your stream set up and working. You'll need our Custom Windows Media Stream URL to use Whisperings PureStream with Reciva. If you don't yet have our Custom Windows Media Stream URL, email support@solopianoradio.com to request that.

1) Go to the Reciva web site at https://www.reciva.com and login to your account. If you don't have an account there already, create one, then log in.
2) Once you log in, at the bottom of the page, you'll see a "My Streams" button. Click on that
3) From here you can add a new stream. Click on the "New Stream" button on the upper right of the screen, enter "Whisperings PureStream" as the Stream Name on the form that pops up and then click OK. In about two seconds, you should see Whisperings PureStream appear on your list of streams in the main window.
4) Next, you need to add the Stream address. Click on the Whisperings PureStream entry in the main window, and then to the right, under the Stream Name field, you'll see a field to enter a Stream URL. Enter the Custom Windows Media Stream URL our support team provided you, then click on Save. Now your stream link is set up.
5) To test that it's working, refresh the page. Once you do, to the right of Whisperings PureStream in the main window, you should see a little play button. Click on that button to test the link. If that plays, you're good to go.

Next, you need to register your Internet Radio device with Reciva. You do this at https://radios.reciva.com/ . You need to enter a code from your device. Just follow the directions at the web site.

Then go to your Radio, select "My Stuff," then "My Streams," and you should see Whisperings PureStream listed. Note: On most devices (such as Grace Wireless Internet Radio), in order to see the streams you added, you need to disconnect and reconnect the power cord to your device. This forces the receiver to download your updated stations list.

For more information on Reciva and how to set it up with a custom stream, see this wiki.



 




How Do I Set Up Whisperings PureStream to Work with Denon?
You'll need our Custom Windows Media Stream URL to use Whisperings PureStream with your Denon unit. If you don't yet have our Custom Windows Media Stream URL, email support@solopianoradio.com to request that.

There are two steps required to listen to Whispering PureStream through your Denon web radio
equipped receiver. 

Step One: Setup Radio Denon 
1.  Log in to your account at www.radiodenon.com or create one if you don't have one yet.
2.  Find the option for "My Added Stations". The location on www.radiodenon.com for this option depends on how many favorites you already have saved.
3.  Once you click on the option, click  "Go" to add a station you will be taken to a data entry page. You will be prompted to enter the information for the station you would like to add.
       
    Station Name: Whisperings PureStream
    Station URL: Enter the our Custom Windows Media Stream URL our support team provide you.
    Location: Eugene, OR
    Genre: Classical      
    Type: WMV

4.  When you are done click "Go" again. 
5.  You should now see Whisperings listed under the "My Added Stations" banner.
6.  Now that you have added the information to the radiodenon web site, you need to access that information through your receiver.

Step Two: Setup Your Receiver
1.  Turn on your Denon web radio equipped receiver. (If it's already on, shut it down, unplug it, then plug it in again to power it up again. This reboot process forces the unit to resync with your station list.  
2.  Go to the Internet/Web radio source.
3.  Search under "Internet Radio/Added Stations" for Whisperings. 
4.  You can save your Whisperings radio station to your "Favorites" or to a "Preset".


 

 

How Do I Set Up PureStream with the Onkyo Receiver?
You'll need our Custom Windows Media Stream URL to use Whisperings PureStream with your Onkyo unit. If you don't yet have our Custom Windows Media Stream URL, email support@solopianoradio.com to request that.

The Onkyo TX-NR807 receiver works in tandem with the vTuner Internet Radio Service.
1) Log into your account at onkyo.vtuner.com (use your unique ID of the unit to log in)
2) Find "My added Stations"
3) Enter a new station name (call it Whisperings Purestream), then enter the Custom Windows Media Stream URL provided to you by our support team.
4) Type a location name (whatever you want) and genre and then set the TYPE to: Windows Media.
5) Click OK and log out
6) Power down your Onkyo receiver. Unplug it. Then plug it back in and restart it to sync up your changes.
7) Start up Onkyo, select "Whisperings PureStream" and off you go.


 

 

 




How Do I Set Up PureStream to Work with the Pocket Tunes Radio app?
You'll need our Custom MP3 Stream URL to use Whisperings PureStream with the Pocket Tunes app. If you don't yet have our Custom MP3 Stream URL, email support@solopianoradio.com to request that.

1) Open Pocket Tunes
2) Tap on Favorites (assuming that's where you want to put the station, you can move it later.)
3) Tap on "Edit"
4) Tap ion the plus sign on the left upper side
5) Enter a name for the station (Whisperings PureStream)
6) Under URL, enter the Custom MP3 Stream URL provided to you by our support team.
7) Leave everything else as in and press "done", then  "Save", and "Done".
At that point you should be able to play the station by tapping on it in your favorites.


 

 




How Do I Set Up Whisperings PureStream with Playstation 3?
You'll need our Custom Windows Media Stream URL or a Custom MP3 Stream URL to use PureStream with Playstation 3, depending on which software you choose to set up with (see below). If you don't have a custom streaming URL yet for your account, email support@solopianoradio.com and they can provide you with one.

The steps listed below were provided to us by a listener who successfully set up PureStream with the Playstation Web Server. The listener was able to get it to work with two possible software solutions. These steps have not been confirmed, so do let us know if they work for you.

    1) With ORBinstalled on PC, create a favorite radio channel using the Custom Windows Media Stream URL provided to you by our support team. Then, via the PS3 WEB browser login to your MYORB account and play it.
     
    2) With TVersity (easier) installed on PC, create a link, with the "convert always" box checked, in the source/internet section using the     Custom MP3 Stream URL provided to you by our support team, then access the link directly via the TVersity folder in the PS3 media server audio section.
     
    For both the Media server S/W must be lauched on the PC and accessible via the network.
     
     

 

 



How Do I Set Up Whisperings PureStream to Work with Radioslots.com?
You'll need our Custom Windows Media Stream URL to use PureStream with RadioSlots.com. If you don't have a custom streaming URL yet for your account, email support@solopianoradio.com and they can provide you with one.

1) Go to http://www.radioslots.com/ and set up an account if you haven't already.
2) Login, click on My Stations, and then Add a New Station.
3) For the Station Name, enter Whisperings PureStream
4) For the URL, enter the Custom Windows Media Stream URL provided to you by our support team.
5) Make sure you set the station status to PRIVATE. If you don't, other people will see your URL and they'll be able to connect to it... and if they are using it, you won't be able to as you can only connect into the stream once.
6) As for the station suffix, Playlist seems to work fine.
7) Save that. If you then click on "My Stations" again you'll see Whisperings PureStream listed and can test the link. When you do, you may be prompted to install a plug in for Windows Media. Once that is installed, you'll be able to play the link from there to test it.

 

 

 


How Do I Set Up PureStream to Work with TuneIn Radio Pro?
You'll need our Custom Windows Media Stream URL to use PureStream with the TuneIn Pro Radio app. If you don't have a custom streaming URL yet for your account, email support@solopianoradio.com and they can provide you with one.
 

iPhone Setup
1) Open TuneIn Radio Pro and tap on "Browse"
2) Select the upper field, named "Search stations, shows, songs, artists" and enter the Custom Windows Media Stream URL provided to you by our support team.
3) On the upper row of tabs, select the rightmost tab "Custom URL". At that moment a header "Custom URL" will appear, with beneath it "Custom Stream", repeating the URL you just entered; select that, and the stream will start playing
4) While the stream is playing, tap on "Add Preset" (the heart in the upper right corner, with a plus-sign in it)
5) In the pop-up, enter a name for the station (Whisperings PureStream)
6) Check under "My Presets" if the station has been successfully added indeed; it should be under "Custom streams" in the upper part of your preset




 

     

 

How Do I Set Up PureStream with Web TV
You'll need our Custom Windows Media Stream URL to use PureStream with Web TV. If you don't have a custom streaming URL yet for your account, email support@solopianoradio.com and they can provide you with one.

The steps listed below were provided to us by a listener who successfully set up PureStream with his WebTV. These steps have not been confirmed, so do let us know if they work for you.

    1) Depress the “Type www” blue key on your WebTV keyboard so that http://www. appears on the screen.

     

    2) Depress the “Delete” key four times to delete www. so that only http:// is depicted.

     

    3) Enter the Custom Windows Media Stream URL provided to you by our supprt team. Make sure the http:// only shows up once at the beginning of the URL.

     

    Note:  MSN TV 2 will retain this URL address in memory.  On subsequent visits, the entire URL will appear after typing only the first letter - “o”.  You can arrow down to highlight this URL address.

    4) Depress “Enter” to start/play Whisperings Pure Stream in Windows Media Player.

 

 

 




How Do I Set Up PureStream to Work with the WunderRadio app?
You'll need our Custom Windows Media Stream URL to use PureStream with the WunderRadio app. If you don't have a custom streaming URL yet for your account, email support@solopianoradio.com and they can provide you with one.

1) Open WunderRadio
2) Tap Stations
3) Tap the URL bar on top and enter the Custom Windows Media Stream URL provided to you by our support team.
4) Tap + sign on the right to add the station

From here, you should be able to tune in. Add it to your favorites so that it's easier to access.

 

 

     




Question: The Stream Keeps Stopping/Starting/Buffering/Skipping/Disconnecting
If your stream keep buffering, skipping, or just plain stops, that indicates that you're trying to connect to us through an overtaxed network. There's just not enough bandwidth available on the network for you to receive our signal on a continuous basis.

Now the problem is likely with your local network, but it can also be anywhere between you and our server. Between you and our server there could be a dozen or more network hops. If there's a bandwidth problem or network connection problem at any one of those hops, that will effect your ability to receive our stream.

So this can be a tough problem to troubleshoot as the source of the problem could be just about anywhere between you and our streaming server.

The solution to this problem, in most cases, is to tune in using our of our lower bit rate streams. If you can't maintain a connection to our 128k stream, you may be able to get around that by tuning into our 64k stream. To do that will require you to tune in via a third party player such as iTunes, WinAmp or Windows Media. Here are the URLs to use to stream our low bit rate streams...

For iTunes, WinAmp or RealPlayer, use http://onyxweb.streamguys.com/pianosolo64.m3u
For Windows Media Player, use http://onyxweb.streamguys.com/pianosolo64.asx 

To open up that stream URL...
For iTunes, go to the Advanced/Open Audio Stream menu.
For WinAmp, go to the "File/Play URL" menu.
For RealPlayer, go to the "File/Open" menu.
For Windows Media Player,  go to the File/Open URL menu.

By the way, buffering problems like this have been fairly common with services such as Hughes Satellite where bandwidth is limited. Just make sure if you have a satellite ISP that you are allowed sufficient bandwidth to stream radio.

This can also happen with the use of iTunes with AirTunes with the Airport Express Server. We've seen many connection problems with when you send the Whisperings stream to remote speakers using AirTunes, resulting in the signal skipping continuously or disconnecting entirely. To solve this, make sure AirTunes is set to the "multiple speakers" option so that it includes the computer. To do this, on the iTunes screen, at the bottom toward the right, you'll see a rectangular button that activates a drop down list of available speakers. Here's a photo of it. Select the multiple speakers option. That should solve the problem.

 

 

 

 





Question: I Try to Connect to the Stream, But Nothing Happens or I Get an Error Undefined Message...
In most cases if you're trying to connect to Whisperings PureStream and nothing at all happens, it's an indication that there's a firewall or enhanced network security blocking access to our stream. This most commonly occurs in corporate or college network environments. In those cases, we recommend you contact your Network Admins to have them look at the problem. Here are some further details on this (and later on the Error Undefined message.)

If you're using iTunes, RealPlayer or Winamp to tune in and you try to open up our stream but nothing happens (you don't get a login prompt), you're most likely looking at a firewall issue. Our icecast stream for these players runs on port 3120, so you need to have that open to get the stream. Some corporate work or college environments block certain ports, and they may be blocking this one by default. Your two options are to a) contact your network administrators and ask if they can open up that port in the firewall or b) try listening via Windows Media Player, which is set at port 80, where most web traffic resides.

If you're using Windows Media Player and you don't get a login prompt, that's pretty unusual. We'd recommend you try connecting with our web site player on our home page at http://www.solopianoradio.co  .  If you still can't connect, feel free to contact us at support@solopianoradio.com and we'll see if we can help.

Error Undefined: This error pops up in our web site player occasionally and usually means that your computer is sitting behind a firewall with some pretty tight security controls and as a result, your computer can't see our server. So it can't connect, and it generates that error. If you're in the workplace, it may be that some network security has been put into place that is blocking access to us.  

We''ve also (less often) seen that error message associated with some odd browser add-ons installed, like the "AddThis" Toolbar, or a corrupt flash install, or older (or unusual) browsers being used.

So the first thing to do is to try using the player in a different browser and see if it makes a difference. If the issue is network security related, it won't, but if it's some weird browser problem, it might. If the problem continues, there are a couple alternatives for tuning in... one using iTunes, another using Windows Media Player. You can find details on those options at http://www.solopianoradio.com/listen.htm under the play links. 

In the meantime, check with your network admins (if you're in a workplace or college environment) to see if they might have put some new security controls in place that might impact your ability to stream Internet radio.

 

 


 



Question: How Do I Cancel My Subscription?
If you signed up using PayPal and signed up for recurring billing, you can cancel your account by logging into PayPal from our cancellation page. If you signed up with a credit card OR signed up using a one time billing option (such as $30 for a year), you can cancel by sending a request to support@solopianoradio.com . If you're cancelling due to difficulty using the stream, we encourage you to give us the chance to help solve your problem. Just email support@solopianoradio.com and let us know what's going on.

 

 

 


Question: Can I Change My Password?
Yes, just email support@solopianoradio.com . Provide your current username in the message along with the new password you'd like and we'll take care of it and confirm when it's done.

 

 

 





Miscellaneous Questions...
Other questions we get, though less frequently...

Pre-Sales Questions about PureStream
What music players does PureStream support?
Am I limited to how much or how often I can tune in?
How many computers or devices can I listen on?
What do you mean when you say PureStream has a "larger variety" of music?
Is Whisperings PureStream the same as Live365's VIP Program?
What About my Live365 VIP Account?

Connection and/or Sound Problems
The music sounds "fuzzy," distorted or otherwise not quite right
I'm not getting any sound
Do you offer a lower bit-rate (quality) stream? 
Windows Media Player Problems - Tips and Tricks...
Error Message: Windows Player Cannot Access the File...Your Proxy Settings Might Not Be Correct.
Error Message: The Server Received Invalid Data from the Control Connection...
Error Message: DAP Could Not Be Loaded...

Misc. Stuff...
Can I Create a Desktop Icon on my PC?
Stopping the Little Pop-Up Window when Windows Media Player is in the Task Bar
How do I see what's playing?
What Ports Does PureStream Use?
Other problems?



Pre-Sales Questions about PureStream

What Music Players does PureStream Support?
We recommend the player on our home page. That will provide you with the best listening experience (in our opinion). However, Whisperings PureStream will work with iTunes, Windows Media Player, RealPlayer, WinAmp and a pretty long list of other devices including the iPhone, Droid and others.  




Am I Limited to How Much or How Often I Can Tune In to PureStream?
No, you can listen as often and as much as you want.  




How Many Computers or Devices Can I Listen to PureStream From?
You can tune in from any computer or device, but only log in from one at a time.




What Do You Mean When You Say PureStream Has a Larger Playlist Than the Free Stream?
The PureStream playlist contains almost twice as many songs as the free stream. So not only are there more tunes, the songs are repeated less often. More songs, larger variety, less repeats.  




Is PureStream the Same as Live365's VIP Program?
No, the two are completely unrelated. The Live365 VIP is Live365's subscription program, and Whisperings PureStream is ours. Live365's VIP program doesn't support Whisperings financially, it supports Live365.com. Obviously, we'd prefer that you sign up for Whisperings PureStream and support this broadcast. However, if you are already a VIP member, you can tune into the Live365 VIP version of Whisperings here. The only difference between the Live365 VIP feed and PureStream is the sound quality. PureStream is CD quality, the Live365 VIP feed is the same sound quality as our free stream. If you'd like to support our broadcast, please do sign up for PureStream, as the Live365 VIP program doesn't support us, it supports Live365.

Here's a chart to show the differences between our the services...

 

The "Free" Stream

Live365's VIP Program

Whisperings PureStream

Cost

It's Free

$5.95-$7.95/month
depending on the term you choose

As little as $2.50/month if you pay for a year's subscription.

Stream Bit Rate?

64k or 96k

64k

128k

Commercial Free?

No

Yes, if you log in and tune in from here.

Yes

Listen via...

This web site, Live365.com, iTunes, Windows Media Player,
RealPlayer, WinAmp
and a number of portable devices including the iPhone.

Must tune in via Live365.com or devices that support their authentication.

This web site, iTunes, Windows Media Player,
RealPlayer, WinAmp
and a number of portable devices including the iPhone and Android.

Playlist...

Limited number of songs, more repeats.

More songs on the playlist, far less repeats.

More songs on the playlist, far less repeats.

Financially Supports Whisperings?

Nope

No. We do receive a one-time "finders fee" of $1.50 if you sign up for Live365 directly from our station page. We also earn a "royalty" based on total VIP listening hours, but it's insignificant. The total  royalties we receive from Live365 cover only  about 5% of our cost to broadcast.

Yes. Supports us on a monthly basis and helps keep us going.

If you want to support Whisperings financially, PureStream is the way to do that.

 

 

 

 

Read more about PureStream


Connection and/or Sound Problems...


The Music Sounds "Fuzzy," Distorted or Otherwise Not Quite Right.

If you're tuning in via Windows Media Player, make sure you don't have the Graphic Equalizer or SRS Wow Effects turned on. If you do, that tends to spike the bass end of the music and creates a lot of distortion. Piano by it's very nature tends to be heavy on the bass end already. So just turn off the Graphic Equalizer in Windows Media and that will help a lot.




I'm Not Getting Any Sound

You probably have the Media Player muted either directly or indirectly. There's a button on the bottom of Windows Media Player (or just below our web site player), just to the left of the volume control. You might click that to see if that mute button is turned on.

The other possibility is if you have your sound muted in your PC volume control settings. This is actually fairly common. Assuming you're using a PC, go to your Windows control panel, bring up your Sounds and Audio Devices options, and then click on the Advanced button on the Volume tab. Make sure you don't have any of the options muted or turned down here, especially the Wave settings.



Do You Have a Lower Bit-Rate (quality) Stream?
Yes, we do have a lower bitrate version of Whisperings PureStream. If you get buffering when you try to connect to the 128k feed, try opening these URL's in your player for our 64k feed.

iTunes, WinAmp, RealPlayer: http://onyxweb.streamguys.com/pianosolo64.m3u
Windows Media Player: http://onyxweb.streamguys.com/pianosolo64.asx




Windows Media Player Errors - Tips and Tricks... 

Error Message: Windows Player Cannot Access the File. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct..."
This is the most common error we see in Windows Media Player. Basically, it just means that, for whatever reason, your computer cannot see our streaming server. There are any number of possible reasons for this - it could be network congestion or a firewall issue, but 99% of the time you see this error, it's a problem with the login information you're entering.

Read up on what to do when your password is not accepted.


Error Message: The Server Received Invalid Data....
 Usually when this happens, just click on the Play button in Windows Media Player and it will buffer and start playing properly.





Error Message: DAP Could Not Be Loaded...
This is a very rare message that has something to do with a browser add-on called DAP that serves as a download accelerator. You can read about it here. One listener that encountered this issue solved the problem by bypassing (or removing) a registry file called "npdap.dll."  It should be said that messing with your registry is a risky business, so don't touch it unless you know what you're doing (or find someone who does.)


Misc. Stuff...


How to Create a Desktop Icon on the PC
First, go to your desktop, right click on it and then select the option to create a new Shortcut. A dialog box will come up. In the space that comes up where it asks you the location, paste this URL: http://onyx.streamguys.com/pianosolo?u=username&p=password

Click on "Next" and you'll be prompted to name your shortcut.... call it Whisperings PureStream. Then click on Finish.

You'll now have an icon on your desktop that you click to get right into the stream. You won't have to enter your login information. You may get a prompt confirming to open the link with Windows Media Player, but if you do, just click OK to open it and start the stream.

Now that you have a shortcut icon on your desktop, you can can click on that icon and drag it onto your start menu and it will appear there if you'd like it to.

The negative thing about listening this way is that you won't see the playlist. But you can open that up in your browser by opening up this URL: http://www.solopianoradio.com/pro/playing.html . Just open that and you'll see what's playing.



Stopping the Little Pop-Up Window When Windows Media Player is in the Task Bar
If you're running Windows Media Player in the Task Bar Toolbar, WMP pops up an "enhancement" box every time your cursor passes over (or near) the player in your task bar. This can be very annoying as the pop-up comes up even when you don't mean it to when your cursor falls into that area of your screen.

To turn this off, right-click your mouse on an empty spot on your task bar (or right over the clock) and you'll see a menu come up with "Toolbars" as an option. Click on that and you'll see "Windows Media Player" listed. Uncheck that and it will take Windows Media Player out of your task bar. Now when you play it, Windows Media Player will remain in the background.



How Do I See What's Playing Now?
To see what's playing at any time, just click on this link to open our Now Playing page.




What Ports Does PureStream Use?
For PureStream for iTunes, we use Port 3120
For PureStream for Windows Media Player, Port 80
For the 56k free stream, we use Port 21388
For the 64k free stream, we use Port 8133
 



Any Other Questions or Problems?
Contact support@solopianoradio.com . Please include your phone number in your email.

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